What are the responsibilities and job description for the Service Manager position at Karl Malone Group of Ruston?
NOW HIRING: ROCKSTAR SERVICE MANAGER
Team Karl Malone Automotive Group
We’re growing FAST—and we’re fired up about it!
If you’re a driven, people-first leader who lives and breathes fixed ops, this is your moment. This isn’t just another Service Manager job… this is a career-defining opportunity with a company that truly values its people.
At Team Karl Malone, you don’t just manage a department—you lead a team, shape a culture, and drive results in a family-centered, high-performance environment.
In short: You lead. You inspire. You win.
READY TO LEVEL UP YOUR CAREER?
If you’re an experienced Service Manager (or a strong Fixed Ops leader ready for the next step) and want to work for a company that runs fast and fun
—we want to talk to you.
CALL or TEXT Dave VanCott TODAY: 801-440-7619
Don’t overthink it—make the move that moves your career forward.
Team Karl Malone Automotive Group
WHAT WE OFFER (AKA: WHY YOU’LL LOVE IT HERE)
At Team Karl Malone, everyone matters—our customers and our employees. Your ideas count. Your leadership matters. And your success is celebrated.
Here’s what you get:
- Competitive pay
- Medical, Dental & Vision Insurance
- Company-Sponsored Counseling Services
- Paid Vacation
- Paid Training & Ongoing Development
- 401(k) Savings Plan
- Basic Life Insurance
- Sundays OFF
- Internal promotion & real career growth
- Inclusive, family-centered culture
- A rapidly growing organization with big opportunities
YOUR MISSION AS SERVICE MANAGER
You’ll be the engine that keeps the service department running strong, profitable, and customer-focused.
Key Responsibilities:
- Set, forecast, and crush department goals
- Recruit, train, motivate, and lead top-tier service talent
- Build and manage the service department budget
- Monitor KPIs, productivity, CSI, and profitability
- Drive teamwork across all departments
- Ensure compliance with manufacturer, warranty, OSHA, and local/state regulations
- Develop marketing strategies to increase repeat and referral business
- Lead weekly department meetings and ongoing training
- Maintain high-quality repairs while minimizing comebacks
- Oversee scheduling, workflow, parts coordination, and technician productivity
- Handle customer concerns quickly and professionally
- Maintain a clean, safe, and professional work environment
- Serve as the liaison with factory reps and technical schools
- Ensure top-tier customer experience from write-up to follow-up
Equal Opportunity Employer
We are committed to creating an inclusive environment and do not tolerate discrimination or harassment of any kind.
If you want, I can also:
- Make this shorter for really
- Create a social media version
- Add compensation range language
- Or dial the spice level up even more
Karl Malone is especially involved in the Ruston community. On April 25th, 2019, an EF3 tornado struck the Louisiana Tech campus and surrounding community, causing significant damage. One of the first people to reach out in response? Karl Malone. He stayed on campus for several days to help clear debris, allowing the school to return to classes the following Monday.
We also support our troops by offering extensive military offers and are active in military outreach. We thank you for your service.
Pay:
- Other
- Bonus pay
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
Job Type: fulltime
Education: No education required
Work location: On-site