What are the responsibilities and job description for the Account Director, Paid Social position at Kargo?
Who We Are
Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600 employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.
Who We Hire
Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.
Title: Account Director, Paid Social
Job Type: Full-time; 4 Days In Office
Job Location: New York, NY | Chicago, IL | Los Angeles, CA
Salary Range: $120,000 - 130,000
The Opportunity
Kargo is hiring an Account Director to join our growing Customer Success team.
You will work closely with the rest of the Success team to manage customers' performance marketing on social media, serve as the day-to-day owner of the accounts you manage and be able to speak to performance effectively. This role does not entail any sharing, post engagement, community building or other broader "social" responsibilities – we are all about increasing revenue and conversions for our Retail, eComm and Travel customers through a strategic, data-driven and analytical approach.
The Daily To-Do
Kargo creates powerful moments of connection between brands and consumers to build businesses. Every day, our 600 employees work to radically raise the bar on what agentic AI, CTV, eCommerce, social, and mobile can do to deliver unique ad experiences across the world's most premium platforms. Taking a creative science approach to all we do, we continuously innovate solutions that outperform industry benchmarks and client expectations. Now 20 years strong, Kargo has offices in NYC, Chicago, LA, Dallas, Sydney, Auckland, London and Waterford, Ireland.
Who We Hire
Techies who want to build the future. Creatives who want to design it better. Communicators to win business. Collaborators to build it. Data pros who turn numbers into insights. Product builders who turn ideas into innovations. Anyone eager to be on a team that doesn't stop to ask what's next, because they're already building it.
Title: Account Director, Paid Social
Job Type: Full-time; 4 Days In Office
Job Location: New York, NY | Chicago, IL | Los Angeles, CA
Salary Range: $120,000 - 130,000
The Opportunity
Kargo is hiring an Account Director to join our growing Customer Success team.
You will work closely with the rest of the Success team to manage customers' performance marketing on social media, serve as the day-to-day owner of the accounts you manage and be able to speak to performance effectively. This role does not entail any sharing, post engagement, community building or other broader "social" responsibilities – we are all about increasing revenue and conversions for our Retail, eComm and Travel customers through a strategic, data-driven and analytical approach.
The Daily To-Do
- Support Sr. Account Directors with campaign & account management duties
- Delegate campaign management & technical tasks to Account Managers and Campaign Managers
- Analyze direct response performance & compile custom reporting according to customer needs
- Create, edit, optimize and scale social media campaigns based off complex performance trends
- Train self-serve users in how to best use the Kargo Commerce software
- Assist with back-end process such as feed mapping, creative scoping and more
- Troubleshoot technical assets such as product catalogs, FB pixels, offline data sets and more
- Provide regular feedback to product team sourced from customers & your own experience
- Communicate regularly with stakeholders of your accounts on performance, measurement, testing plans, creative opportunities and more
- 6 years of paid Facebook advertising & campaign management experience
- Understanding & experience with performance marketing goals & methods – ROAS, Dynamic Ads, omnichannel strategies, etc
- Trustworthy in managing larger ad budgets and meeting deadlines with 100% consistency
- Substantial analytical & spreadsheet/Excel skills
- Proactive approach to identifying and solving issues
- Effective communication skills both written and verbal with considerable attention to detail
- Ability to thrive in a dynamic, fast paced startup environment
- Good knowledge around Instagram, Pinterest and Snapchat performance marketing is a plus
- Experience with 3rd party social platforms is a plus
- History of managing a small team
- Big Picture: kargo.com
- The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)
- AdAge Best Places to Work
- ThinkLA Partner of the Year
- Built In Best Places to Work
- Cynopsis 2025 Top Women in Media - Jeannine Shao Collins
- Martech Breakthrough Awards - Best Overall Adtech Company
- Digiday Media Awards Best Event
- Cynopsis Media Impact Awards-Best CTV Platform
- Martech Breakthrough Awards-CTV Innovation
- Adweek Media Plan of the Year Awards - Best Use of Insights
- Big Picture: kargo.com
- The Latest: Instagram (@kargomobile) and LinkedIn (Kargo)
Salary : $120,000 - $130,000