What are the responsibilities and job description for the Intake Supervisor position at KAREN ANN QUINLAN MEMORIAL FOUNDATION?
Compensation $68,250.00 per year
Schedule: M-F 830a-430p plus traige on call responsibilities.
Medical or medical stipend. Dental, Vision, Benefit time, 401K.
Leadership & Supervision
- Supervise and mentor Intake Coordinators and support staff, providing training, guidance, and performance evaluations.
- Develop and maintain staffing schedules to ensure adequate coverage for intake operations.
- Foster a positive, team-oriented environment that promotes accountability and professional growth.
Operational Oversight
- Oversee all hospice and palliative care referrals, ensuring timely evaluation and admission decisions in compliance with organizational policies and Medicare Conditions of Participation.
- Monitor and ensure accuracy of patient registration/intake, orders, and documentation in the EMR system.
- Review daily census reports and coordinate with Billing and Clinical teams to ensure accurate data flow.
Quality & Compliance
- Ensure adherence to HIPAA regulations and organizational confidentiality standards.
- Participate in Quality Improvement initiatives, analyze intake data, and recommend process improvements.
- Maintain compliance with state and federal regulations governing hospice care.
Communication & Coordination
- Serve as the primary liaison between referral sources, physicians, and internal teams for escalated intake issues.
- Provide feedback to referral sources and ensure exceptional customer service standards.
- Respond to complex inquiries regarding eligibility and available services.
Other Duties
- Participate in committees and organizational meetings as assigned.
- Serve as backup for the Intake Coordinator role, and perform additional duties as assigned based on business needs.
- Cover on-call triage responsibilities as needed.
- Participates in all required in-service education programs and meetings.
- Adheres to all employment policies.
- Demonstrates compliance with the dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance.
- Performs other duties as assigned.
Salary : $68,250