Intake Manager

Compensation $87,750.00 per year

Schedule: M-F 830a-430p plus admin on call rotation.

Medical or medical stipend. Dental, Vision, Benefit time, 401K.

Leadership & Supervision

• Supervise and mentor Intake Coordinators and Nurse Liaisons, providing training, guidance, and performance evaluations.
• Develop and maintain staffing schedules to ensure adequate coverage for intake and Nurse Liaison operations.
• Foster a positive, team-oriented environment that promotes accountability and professional growth.

Operational Oversight

• Oversee all hospice and palliative care referrals, ensuring timely evaluation and admission decisions in compliance with organizational policies and Medicare Conditions of Participation.
• Monitor and ensure accuracy of patient registration/intake, orders, and documentation in the EMR system.
• Review daily census reports and coordinate with Billing and Clinical teams to ensure accurate data flow.

Quality & Compliance

• Ensure adherence to HIPAA regulations and organizational confidentiality standards.
• Participate in Quality Improvement initiatives, analyze intake data, and recommend process improvements.
• Maintain compliance with state and federal regulations governing hospice care.

Communication & Coordination

• Serve as the primary liaison between referral sources, physicians, and internal teams for escalated intake issues.
• Provide feedback to referral sources and ensure exceptional customer service standards.
• Respond to complex inquiries regarding eligibility and available services.

Other Duties

• Participate in committees and organizational meetings as assigned.
• Serve as backup for the Intake Coordinator role, Nurse Liaison, and clinical supervisor and perform additional duties as assigned based on business needs.
• Cover Administrative On Call responsibilities as needed.
• Participates in all required in-service education programs and meetings.
• Adheres to all employment policies.
• Demonstrates compliance with the dress code policy by appearing well groomed, wearing ID badge while on duty and maintaining a professional appearance.
• Performs other duties as assigned.