Floor Manager

Overview

Kappo Masa is seeking a dedicated and experienced Floor Manager to join our dynamic team on the Upper East Side! The ideal candidate will play a crucial role in ensuring smooth operations within our establishment, as well as adhering to Federal and State Laws. This position requires strong leadership skills and a commitment to delivering exceptional customer service. The Floor Manager will oversee staff, manage daily operations, comply with Company policies and labor laws, and ensure that guests have a positive dining experience.

Primary Responsibilities Include, but not Limited to:

Supervising Staff:

· Manage employees, ensuring that the correct standards and methods of service are maintained.

· Be able to recognize where help is needed and aid staff on the floor during service.

· Partakes in the interviewing and candidate selection process.

· Assigning tasks and responsibilities to employees according to their skills and position.

· Providing clear instructions and guidance on completing assigned tasks.

· Monitoring the performance and productivity of employees.

· Conducting regular check-ins and team meetings to understand employee’s concerns.

· Providing regular feedback to help employees perform their duties efficiently.

· Helping employees develop additional skills and knowledge through staff development and training sessions.

Monitoring Operations:

· Regularly Inspecting work areas to identify areas for improvement.

· Ensuring proper resource allocation, such as personnel, equipment, and materials.

· Identifying and addressing operational inefficiencies, such as inefficient workflows or quality control issues.

· Ensure that all agreed standards of service are supervised and adhered to.

· Ensure the Company is always compliant with Department of Health standards.

· Follow all Company performance standards and implement Company protocols and policies throughout the operations.

· Monitoring restaurant inventory and communicating any items the restaurant requires.

· Implementing preventive and corrective measures to ensure minimal downtime or delays.

· Communicate all operational concerns and suggestions to the Director of Operations.

Customer Service/Guest Experience:

· Know, understand, and implement all aspects of the Company’s steps of service.

· Provide friendly, courteous, and professional service.

· Demonstrates a high standard of personal appearance and ensures good personal hygiene.

· Listening to customer concerns and resolving issues promptly.

· Escalating complex or unresolved complaints to the relevant departments.

· Following up with customers to collect feedback and ensure they have no additional issues.

· Documenting customer feedback for future reference.

Training Employees:

· Assist newly hired employees with the onboarding process when needed.

· Provide monitored job-specific training and guidance.

· Communicate performance expectations, goals, and key performance indicators to all employees.

· Fairly measure all new employees’ progress and document performance to review during probational period.

· Follow training guidelines and enforce Company protocols for all new hires.

· Provide coaching, additional training, and reviews/assessment to all employees that require it.

Knowledge, Skills and Abilities Required:

· 5 years of fine dining management experience.

· Food Handler’s License (Required).

· Strong leadership and people skills.

· Knowledge of New York Department of Health standards and protocols.

· Familiar with NY State and Federal Labor Standards/Laws.

· Computer Skills (Microsoft Office 365, Spreadsheets, and POS Software).

· Analytical skills - the ability to compare, contrast and quality check work.

· Strong written and verbal communication skills.

· Familiar with hospitality industry’s best practices.

· Language Skills – Fluency in English is necessary to perform the job.