Condominium Resident Manager

Resident Manager

Overview
We are seeking a highly organized and detail-oriented live-in Resident Manager to oversee the daily operations of our residential condominium building. The Resident Manager will be responsible for ensuring smooth running of the property, maintaining excellent tenant relations, and managing administrative tasks. As the eyes and ears of the building, Resident Manager’s focus is on the highest standards of building maintenance, managing relations with the residents, board of directors, vendors, and neighbors.

This is a part-time position.

Responsibilities
- Manage all aspects of property operations, including maintenance, janitorial, some landscaping tasks and tenant relations
- Coordinate maintenance requests and ensure prompt resolution of issues
- Maintain accurate records of all leased units, tenant communications, and maintenance work orders
- Handle tenant inquiries and complaints in a professional and timely manner
- Ensure compliance with all local, state, and federal housing regulations

Qualifications
- Previous experience in property management required
- Strong file management skills preferred
- Professional phone etiquette with strong communication skills
- Familiarity with facilities management practices

Specific Duties

1. Daily

COMMON AREAS– walk around all halls, stairs, parking areas, sidewalks, scanning for trash and anomalies, restore cleanliness

2. Three to four days a week

COMMON AREAS (high traffic areas) - vacuum, dust and clean

3. Weekly

BINS (recycling and garbage) - remove inappropriate items

BINS (yard waste) - move to curbside on scheduled pick-up day and return to lower courtyard when emptied

COMMON AREAS - clean the inside and outside of glass doorways

COMMON AREAS – wind grandfather clock

COMMON AREAS (low traffic areas) - vacuum, dust & clean

GROUNDS (courtyard pond & fountain) - keep free of debris between May 1 and October 1

GROUNDS (parking interior & exterior) - scan and unclog run-off drain if needed

LAUNDRY ROOM - empty trash bin

LAUNDRY ROOM - mop (more than once a week if needed)

4. Monthly

COMMON AREAS (stairwells) - vacuum, dust & clean

LAUNDRY ROOM – Collect washer and dryer coins and deposit at professional management firm

ROOF - Conduct a visual inspection of the roof.

6. Annually

COMMON AREAS (carpeting) - schedule professional cleaning of both low traffic areas once a year

COMMON AREAS (carpeting) - schedule professional cleaning of high traffic areas twice a year

COMMON AREAS (exterior windows) – schedule professional cleaning

GROUNDS (courtyard picnic) - if scheduled, assist with set-up and clean-up

GROUNDS (ivy) – schedule professional trimming of ivy on exterior of building and on courtyard fence

GROUNDS (pond & fountain) - clean and turn on by May 1

GROUNDS (pond & fountain) - empty, turn off and winterize by October 1

GROUNDS (sprinklers) - turn on by May 1, winterize by October 1

HOA MEETING - Set up lobby and restore afterward.for in-person meetings

SAFETY – schedule professional service of fire alarms and fire extinguishers

WATER – schedule maintenance check with City of Seattle

7. As Needed

ACCESS (deliveries) – provide access for scheduled contractors, deliveries and pick-ups

ACCESS (deliveries) – be available to receive material for Park Lane Place building deliveries

ACCESS (deliveries) - keep mailbox directory current

ACCESS (intercom) - keep directory listing up-to-date and reprogram as needed

ACCESS (keys) - keep master keys and duplicate unit keys in a safe and secured location

ACCESS (keys) - maintain codes for key fobs for building, parking garage and parking lot gate

ACCESS (keys) – provide access for residents locked out of their units; inform property management of any abuses of privileges

AUTOMATED GATES (parking garage, parking lot) – maintain proper working order

BOARD MEETING - attend bi-monthly Board meetings to provide manager’s report

COMMON AREAS (carpeting) - clean stains if minor; report to Board if major

COMMON AREAS (exterior doors) - make certain that all doors can close and lock – front door, side door, garage door, courtyard gate, laundry room door, storeroom door

COMMON AREAS (hallways, lobby and stairs) - scan, repair defects if minor, report to Board if major

COMUNICATIONS – send email notifications to homeowners and residents regarding building issues, such as water being shut off

ELEVATOR - scan for proper functioning and report malfunctions to elevator maintenance company and arrange for repair.

GROUNDS (building exterior) - clean stains, trash and graffiti if minor; report to Board if major

GROUNDS (ivy, shrubbery and trees) - trim if minor; report to Board if major

GROUNDS (landscaping) - coordinate and verify work of professional landscape service

GROUNDS (leaves and debris) - sweep and clean if minor; report to Board if major

GROUNDS (parking areas interior and exterior) - clean stains and graffiti if minor; report to Board if major

GROUNDS (parking interior and exterior) - reset light timers in parking lot and driveway when seasonal light changes occur

GROUNDS (porch) – clean porch, bring in packages and newspapers accidentally delivered outside and place in lobby. Contact resident if too heavy or bulky to move

GROUNDS (sidewalks and walkways) - sweep and clean if minor; report to Board if major

GROUNDS (sprinklers) - check pressure and timers and scan for line defects to provide adequate water to landscaping

LIGHTING (common areas interior and exterior) - change light bulbs, repair defects if minor, report to HOA board if major

LIGHTING (emergency) - maintain battery lights in event of blackouts and distribute battery lights in hallways and common areas in blackout event

MANAGER (hours and availability) - work agreed number of hours, according to part-time schedule, and be available on an on-call basis during evenings and days off

MANAGER (projects) - consult with Board for any projects that require hiring outside vendors

MANAGER (projects) - work under direction of professional management firm and Board and communicate status and needs of Park Lane Place

MANAGER (records) - maintain a current contact list of repair persons in case of emergencies.

MANAGER (records) - maintain all records required by professional management firm and Board, including petty cash fund, log of routine maintenance, log of work hours, vacation days, sick days

PARK LANE PLACE RULES AND REGULATIONS - perform all duties in compliance with applicable rules and regulations

PETS - ensure that no pets are in the courtyard or unsupervised in the hallways

REALTOR COMMUNICATIONS - refer realtors to professional management firm

RENTAL UNITS - report problems to the professional management firm, Board and rental unit homeowner(s)

REPAIRS (miscellaneous) - report non-routine necessary repairs to the Board for budgeting and resolution

RESIDENCY CHANGES - inform professional management firm of all changes, and supervise all move-ins and move-outs

RESIDENT CONTACT INFORMATION - work with professional management firm to maintain up-to-date contact information on all owners and residents, including emergency contacts and details regarding parking space usage and rental arrangements

SURVEILLANCE – review surveillance videos periodically as necessary.

TRESPASSERS AND DISTURBANCE – Call 911 to expel unauthorized persons and stop disturbances in the building

WATER AND ELECTRICAL SUPPLY - know locations and operations of main water shut-off valves and main electrical control panel

WORKSHOPS, UTILITY, BICYCLE ROOM, STORAGE LOCKER ROOM - maintain all equipment, tools, storage, workshop areas, bicycle room and storage locker room in proper order and clean condition

JOB TYPE: Part-time, salaried and non-exempt

COMPENSATION: $25.00/hour

EXPERIENCE: Minimum 3 years as building maintenance person; management experience preferred

Schedule: Approximately 4-5 hour shifts daily (20 hours total per week)

Day shift - Monday through Friday; Weekend availability for emergencies

BENEFITS: Tenancy in Unit free of charge (2 bedroom unit)

- Parking (1 stall)

- All Utilities (Electric, Water, Sewer, & Garbage)

- Three (3) weeks (120 hours) Paid Time Off

- Partial re-imbursement ($50) of monthly cellular telephone charge

REFERENCE: Minimum of three references required

To apply for this position, please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for further consideration.

Job Type: Part-time

Pay: $25.00 per hour

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Seattle, WA 98102 (Preferred)

Ability to Relocate:

• Seattle, WA 98102: Relocate before starting work (Preferred)

Work Location: In person

Salary : $25