What are the responsibilities and job description for the Student Services Coordinator position at Kaplan and Careers?
Job Description
Position Summary
The Student Services Coordinator is responsible for providing guidance and support to our international students throughout their time at KI. This is a temporary role through Oct 3rd, with the possiblity of an extension or coversion to a permanent position.
Key Job Responsibilities
The Student Services Coordinator will help to create a friendly and inviting English speaking environment for our short and long-term international students and will be responsible for a combination of some or all of the following:
- Designated School Official (DSO); responsible for updating SEVIS and advising students on all matters related to their immigration status while studying at KI
- Assist in keeping the school compliant with state, national, and organizational standards of compliance
- Advise new and current students on KI courses and products; collect lead information and participate in conversion efforts
- Domestic marketing activities, including community outreach events and activities, phone calls, etc
- Planning and/or execution of daily, weekly, monthly activities; creating monthly activities calendar
- Housing options recruitment and procurement and student placement
- Deliver outstanding hands-on student service
- Liaise with national Customer Service team to follow policies related to course adjustments, including adherence to Quote Request (QRF) and Change Form (CF) processes
- Cash management: book deposits, payments, etc
- Internship recruitment and placement
- University admissions guidance and counseling
- Other duties as assigned
Minimum Qualifications
- Bachelors Degree or equivalent
- US Citizen or Permanent Resident (mandatory for DSO)
- 1-2 years in a business or operational setting
- Ability to work evenings and weekends
- Must be authorized to work in the United States
Preferred Qualifications
- Prior experience with international students and/ or advising
- Experience with database systems
- One or more foreign language ability
Once hired, must
- Be aware of who is the designated safeguarding Lead for Kaplan Languages
- Be aware of how to identify safeguarding concerns and how to appropriately respond to these
- Complete, in a timely fashion, any safeguarding training assigned to you
- Report any safeguarding concerns to the Designated Safeguarding Lead (DSL) in the school
- As a member of the school team, be responsible for all aspects of our students safeguarding and welfare in conjunction with the wider school and company management teams
- Must pass a criminal background check
Physical Requirements
- Sitting
- Standing
- Walking
- Climbing
- Lifting up to 50 pounds
- Pulling
- Pushing
- Carrying
- Grasping
- Reaching
- Bending
- Visual Acuity
- Color Determination
- Speaking
- Listening
- An equivalent degree abroad or acceptable experience in lieu of education: two years of experience for every year of formal education required
Location
KAP Boston MA 11 Beacon Street
Employee Type
Employee
Job Functional Area
Student Experience
Kaplan lnternational is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. All positions with Kaplan are paid at least $15 per hour or $31,200 per year for full-time positions. Compensation for specific positions are based on job level, skills, years of experience, and education, among other factors. Additionally, certain positions are bonus or commission eligible.
Salary : $31,200