Guest Experience Coordinator

Guest Experience Coordinator

Summary of Position

The Guest Experience Coordinator is responsible for the day-to-day management of guest support services for guests, primarily large intern cohorts and corporate tenants, in Southern California. This role requires strong on-site residential operations and hospitality experience to ensure a high-quality living experience. The Guest Experience Coordinator also serves as a key liaison, maintaining professional communication with corporate clients and university partners to ensure successful coordination of the housing program.

Compensation and Benefits

● Compensation: $30–$32 per hour, based on experience.

● Bonuses: Performance-based bonuses are available, tied to key performance indicators (KPIs) such for guest satisfaction and client retention.

● Benefits: Includes paid time off and opportunities for career advancement within a growing organization.

Key Responsibilities

● Guest Experience & Relationship Management: Lead and nurture the full guest journey from initial placement through move-out, ensuring a welcoming, seamless, and service-focused experience. Facilitate group move-ins and move-outs, conduct engaging housing orientations, clearly communicate community guidelines, and remain consistently accessible throughout each guest’s stay to build trust and long-term satisfaction.

● Guest Support & Service Excellence: Serve as the primary relationship manager and trusted point of contact for guests, responding promptly to maintenance requests, addressing concerns with empathy and professionalism, and resolving escalations with a solution-oriented approach that reinforces confidence and care.

● Operational Oversight: Coordinate actively with maintenance and housekeeping teams to ensure all units meet company quality and readiness standards for seamless guest transitions.

● University & Corporate Partnership Management: Act as the main point of contact for assigned university and corporate partners, providing regular program updates and ensuring service coordination meets client expectations.

● Compliance & Documentation: Ensure consistent adherence to community and company standards and maintain accurate records of all guest communications, service requests, and incident reports in the CRM system.

● Property Assessment: Conduct thorough walk-throughs of all apartments before and after occupancy to assess for damages and ensure compliance with company standards.

Required Qualifications

● Skills: Exceptional communication, interpersonal, and conflict resolution abilities, coupled with strong organizational skills for managing multiple tasks in a fast-paced setting.

● Technical Proficiency: Competency with Google Suite, CRM systems, and Microsoft Office Suite.

● Education: An Associate’s degree in Business, Hospitality, Real Estate, or a related field is preferred.

Preferred Experience

● Experience in managing housing cycles for interns or university programs.

● A background that successfully integrates hospitality service standards with traditional residential property management practices.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 (pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is low to moderate. This position will include transporting things.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Retirement plan

Ability to Commute:

• Los Angeles, CA 90068 (Required)

Work Location: In person from the Burbank office