What are the responsibilities and job description for the Sales Representative / Account Overseer – Cabinetry & Construction position at Kapal Industries?
About Kapal
Kapal is a growing manufacturer and supplier of cabinetry, countertops, and installation services, primarily serving the multifamily, hospitality, and construction markets. Each of our manufacturing facilities utilizes state-of-the-art, custom CNC machines, edging machines, and robotic water jet machines. We also employ environmentally friendly practices such as recycling the water used in our fabrication process.
We are looking for a motivated Sales Representative / Account Overseer to join our team in South Texas. This individual will build and maintain customer relationships, manage accounts and construction projects, and provide on-site support to help ensure customer satisfaction and successful project completion.
The ideal candidate combines strong customer service and sales skills with hands-on cabinetry knowledge, problem-solving abilities, and the willingness to take ownership of customer needs from the initial quote through final project completion.
Key Responsibilities
Sales & Account Management
· Build, maintain, and grow relationships with existing and prospective customers.
· Identify opportunities to expand existing accounts and generate new business.
· Communicate regularly with customers to understand their needs, provide updates, and maintain strong working relationships.
· Maintain accurate customer records, account information, and sales activity reports.
Project Coordination & Customer Support
· Coordinate with customers, contractors, project managers, installation teams, and internal departments to keep projects moving forward.
· Follow up on project requirements, scheduling, deliveries, installations, and outstanding items.
· Take ownership of customer concerns and coordinate timely resolutions.
Job Site Support & Problem Resolution
· Coordinate with installation teams, contractors, and internal departments to develop and implement solutions to customer concerns.
· Monitor outstanding service issues and follow up to ensure corrective work is completed in a timely manner.
· Communicate findings, proposed solutions, and progress updates to customers and management.
· Identify recurring product or installation concerns and recommend preventative measures or process improvements.
· Escalate complex or unresolved issues to management when necessary.
Qualifications
- Sales, account management, construction, project coordination, or building-materials experience preferred.
- At least 2 years of cabinetry installation, repair, or related field-service experience preferred.
- Knowledge of cabinet construction, installation methods, product troubleshooting, and repairs is highly desirable.
- Experience in multifamily, hospitality, cabinetry, countertops, or construction is a plus.
- Ability to read and interpret construction plans, shop drawings, or technical drawings.
- Strong communication, customer service, organization, and time-management skills.
- Comfortable using hand tools and equipment necessary for basic cabinet repairs.
- Ability to travel throughout the assigned territory and visit active construction sites.
- Valid driver's license and reliable transportation.
- Ability to lift and move materials or equipment weighing up to 50 pounds, when required.
- Bilingual English/Spanish is a plus.
Why Join Kapal?
At Kapal, we believe in giving motivated individuals the opportunity to grow alongside the company. This position offers the opportunity to develop lasting customer relationships, expand accounts, contribute to successful construction projects, and make a direct impact on business growth.
The position includes a commission opportunity tied to sales performance, allowing you to increase your earning potential as you develop customer relationships and grow your accounts.
If you are a proactive, customer-focused professional who enjoys building relationships, solving problems, working in the field, and identifying new business opportunities, we encourage you to apply.
Join Kapal and grow with us.
Work Location: In person