What are the responsibilities and job description for the Service Operations Executive position at Kantar?
About Kantar
We're the world's leading data, insights, and consulting company. We help organisations succeed and grow by combining human understanding with advanced technologies. Our 25,000 employees based in over 100 countries work together to provide expert solutions to our clients.
The Job Description
This is an exciting opportunity for a Service & Installation Executive to join our team. As a key relationship holder between Kantar and our US panel members, you'll be responsible for installing and maintaining metering equipment and software in panel homes. You'll work closely with Operations colleagues and those from other functions to ensure seamless client-centric service for our Panel.
Your tasks will include:
- Working remotely with panel members to install and maintain metering equipment and software
- Providing outstanding customer service and being part of a professionally-minded team
- Making outgoing calls to panel members to follow up on potential compliance issues or technical faults
- Performing interactive tests and quality checks
- Capturing information from about the equipment in the panel members' homes and updating a central database
- Educating and encouraging panel members in the correct use and care of the metering equipment
- Accurately logging and reporting panel home activity as required
- Collaborating with others to maintain accurate stock levels of metering equipment
- Collaborating with CI agents to identify and address areas for improvement in the service
- Providing support on ad-hoc projects and initiatives
- Conducting validation checks to identify any issues with data held against a home that could impact data processing
- Working with the wider team to ensure SLAs and project deadlines are met
Requirements
We're looking for someone with excellent communication skills, who can build strong relationships with internal stakeholders and panel members. You should have a positive attitude towards problem-solving, be proactive, and able to work autonomously when needed. Some weekend working is required, so flexibility around shift timings is essential.
Benefits
We offer a highly competitive benefits package, including medical plans, health savings account/FSa, dental, vision, wellness program, 401k matching, tuition reimbursement, commuter benefits, and unlimited PTO. At Kantar, we value equality of opportunity and aim to create an inclusive culture where everyone feels included, accepted, and valued.
What We Offer
We provide a supportive environment where you can grow and develop your skills. Our comprehensive training program will equip you with the knowledge and expertise needed to excel in your role. You'll also have access to our state-of-the-art technology and resources, allowing you to stay ahead of the curve in the industry.
