What are the responsibilities and job description for the Salesforce Delivery Manager / Program Manager position at Kanshe Infotech?
Job Title: Salesforce Delivery Manager / Program Manager
Location: Bellevue, WA (Local candidate required)
Job Type: Contract/ W2
Experience: 10 Years (preferred)
Job Summary:
We are seeking an experienced Salesforce Delivery Manager / Program Manager to lead end-to-end Salesforce implementations, manage delivery teams, and ensure successful project execution within scope, budget, and timelines. The ideal candidate must have strong Salesforce technical knowledge, program management expertise, and excellent client-facing skills.
Key Responsibilities:
- Manage end-to-end Salesforce project delivery, including planning, execution, deployment, and post-implementation support.
- Lead cross-functional teams of Salesforce Developers, Architects, Business Analysts, and QA professionals.
- Manage project scope, budgets, resources, risks, dependencies, and delivery timelines.
- Drive Agile/Scrum ceremonies, project governance, status reporting, and stakeholder communication.
- Ensure delivery quality, client satisfaction, and continuous process improvement.
Mandatory Skills:
- Salesforce Implementation Experience – Mandatory
- Salesforce Platform Knowledge – Sales Cloud, Service Cloud, and related Salesforce solutions.
- Project/Program/Delivery Management – End-to-end project ownership.
- Agile/Scrum Methodology – Sprint planning, backlog management, and delivery tracking.
- Client & Stakeholder Management – Strong communication and escalation management.
- Team Leadership – Experience managing cross-functional technical teams.
- Project Tracking Tools – Jira and/or similar project management tools.
Technical Skills:
- Salesforce CRM architecture and implementation lifecycle.
- Salesforce configuration, customization, and integration concepts.
- Understanding of Apex, Lightning Web Components (LWC), APIs, and Salesforce automation.
- Release management, deployment, testing, and production support.
- Project governance, KPIs, risk management, and delivery reporting.
Preferred: PMP, Scrum Master, or relevant Salesforce certifications.
Note: Candidates must have proven Salesforce implementation experience along with strong delivery/program management capabilities.