What are the responsibilities and job description for the Service Manager position at Kansasland Tire and Automotive Service Group?
A Service Manager acts as the primary point of contact between customers and automotive technicians at a dealership, responsible for greeting customers, assessing their vehicle service needs, explaining necessary repairs, providing cost estimates, scheduling appointments, communicating with technicians, and ensuring customer satisfaction throughout the repair process; essentially serving as a liaison between the customer and the service department while also promoting additional services and maintaining a high level of customer service.
Key responsibilities of a service advisor include:
- Customer interaction: Greeting customers, listening to their concerns about their vehicle, and gathering information about the issue.
- Digital Vehicle inspection: Performing a basic visual inspection of the vehicle to identify potential problems.
- Diagnosis and repair recommendations: Consulting with technicians to diagnose the problem, explaining the necessary repairs in clear terms to the customer, and providing cost estimates.
- Repair order creation: Preparing detailed repair orders outlining the work needed, parts required, labor costs, and estimated completion time.
- Scheduling appointments: Coordinating service appointments with customers based on their availability and the technician's schedule.
- Communication with technicians: Relaying customer concerns and repair details to technicians, and updating customers on the progress of their vehicle repairs.
- Upselling services: Identifying additional maintenance or repair needs and presenting them to the customer as potential service options.
- Payment processing: Collecting payment for repairs and ensuring accurate billing.
Required skills for a service advisor:
- Excellent communication skills: Clearly explaining technical information to customers in a understandable way
- Customer service expertise: Building rapport with customers and resolving complaints effectively
- Technical knowledge: Basic understanding of automotive systems and repair procedures
- Salesmanship: Ability to present additional services and products to customers
- Organizational skills: Managing multiple customer appointments and repair orders efficiently
- Computer proficiency: Using VAST & DVI management systems to access vehicle history and create repair orders
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
Work Location: In person
Salary : $16 - $22