Teller

About Kansas Teachers Community Credit Union

At Kansas Teachers Community Credit Union (KTCCU), we foster a culture of growth, integrity, and service. We are committed to the credit union philosophy of “people helping people” and believe in empowering our team members to thrive both personally and professionally. As a team, we work together to support our members’ financial success while delivering exceptional service every step of the way.

Position Summary

The Teller serves as a key member of the branch team, delivering exceptional member service while helping members achieve their financial goals through personalized solutions and relationship-focused conversations. This role is responsible for accurately processing transactions, opening accounts, educating members on credit union products and services, and identifying opportunities to improve members' financial well-being through a consultative, sales-as-service approach.

The ideal candidate understands that every member interaction is an opportunity to strengthen relationships, build trust, and provide meaningful financial guidance. By actively listening to member needs and recommending appropriate products and services, the Teller contributes to member satisfaction, retention, and branch growth while maintaining the highest standards of accuracy, professionalism, and operational excellence.

Success in this role requires strong communication skills, financial services knowledge, attention to detail, adaptability, and a commitment to continuous learning. The Teller works collaboratively with branch team members to deliver outstanding service, support organizational goals, and uphold KTCCU's philosophy of "people helping people."

What Makes an Ideal Candidate

• Passionate about helping members achieve financial success through exceptional service, education, and personalized financial solutions.
• Strong communication, relationship-building, and active listening skills with the ability to create meaningful member conversations.
• Service-driven mindset that embraces a "sales as service" philosophy, identifying opportunities to improve members' financial well-being through needs-based recommendations.
• Working knowledge of banking, credit union, lending, and deposit products, with the ability to confidently educate members on financial solutions that meet their needs.
• Adaptable and comfortable working in a fast-paced environment while balancing member service, operational accuracy, and performance expectations.
• Dependable, accountable, and committed to delivering high-quality member experience during every interaction.
• Demonstrated ability to problem-solve, exercise sound judgment, and resolve member concerns professionally and efficiently.
• Self-motivated with a growth mindset and a desire to continuously learn, develop, and contribute to team success.
• Strong attention to detail and commitment to maintaining accuracy, compliance, and operational excellence.
• Collaborative team player who contributes positively to branch goals, member relationship growth, and overall credit union success.
• Banking, credit union, retail banking, or financial services experience preferred.

Key Responsibilities

• Deliver exceptional member service by building relationships and identifying opportunities to improve members' financial well-being.
• Accurately process transactions, including deposits, withdrawals, transfers, and loan payments.
• Open and maintain member accounts, including checking, savings, certificates, IRAs, and HSAs.
• Engage members in meaningful conversations to understand needs and recommend appropriate products and services.
• Educate members on credit union products, digital banking, self-service tools, and financial solutions.
• Identify referral opportunities and connect members with specialized financial services when appropriate.
• Maintain a strong working knowledge of KTCCU products, services, policies, and procedures.
• Resolve member inquiries and account issues accurately and professionally.
• Maintain compliance with all operational, security, and regulatory requirements.
• Ensure accuracy in cash handling, balancing, and transaction processing.
• Collaborate with team members to achieve branch goals and deliver a positive member experience.
• Contribute to branch growth by supporting member retention, product adoption, referral activity, and achievement of individual and branch performance goals.
• Participate in ongoing training and professional development to strengthen knowledge and performance.

Regulatory Compliance & Confidentiality

Maintain compliance with all applicable federal and state regulations, credit union policies, and internal controls, including but not limited to:

• Bank Secrecy Act (BSA)
• Anti-Money Laundering (AML)
• Office of Foreign Assets Control (OFAC)
• Identity Theft Red Flags Rule
• Privacy and Information Security Requirements

Protect the confidentiality of member and credit union information at all times and exercise sound judgment when handling sensitive financial, personal, and organizational data. Promptly identify and report suspicious activity, potential fraud, security concerns, or compliance issues in accordance with established policies and procedures.

Additional Notes

This job description is intended to describe the general nature and level of work performed by individuals in this position and is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform additional duties as assigned to support the needs of the credit union and its members.

KTCCU is committed to fostering a collaborative, member-focused environment where employees are encouraged to demonstrate initiative, pursue ongoing professional development, and contribute to the success of the organization.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations will be made for qualified individuals with disabilities to perform the essential functions of the position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Work Location: In person