Senior Administrative and Licensing Specialist

Kansas Real Estate Commission

The mission of the Kansas Real Estate Commission is to protect the public interest in the selling, purchasing and leasing of real estate and developing responsive policies and procedures which are customer service focused and not unduly burdensome to regulated real estate licensees.

To be considered: Please apply with a Resume and Cover Letter. 

Visit this link to apply: https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=219897&PostingSeq=1

About the Position

• Who can apply: Anyone
• Classified/Unclassified Service: Unclassified
• Full-Time/Part-Time: Full-time
• Work Schedule: 8 am to 4:30 pm - Monday through Friday. In-office - Shawnee County. This position has the option for working less than 40 hours per week. 
• Eligible to Receive Benefits: Yes
• Veterans' Preference Eligible: Yes
• Application Deadline: Open until filled

Compensation: Salary: $20/hr

Employment Benefits:

• Comprehensive medical, mental, dental, vision, and additional coverage
• Sick & Vacation leave
• Work-Life Balance programs: parental leave, military leave, jury leave, funeral leave
• Paid State Holidays (designated by the Governor annually)
• Fitness Centers in select locations
• Employee discounts with the STAR Program
• Retirement and deferred compensation programs

Visit the Employee Benefits page for more information

Job Responsibilities:

Administrative

• Prepare commission meeting and investigative team packets for distribution. Prepare conference room for events such as commission meetings, courses, and staff meetings. Ensure conference room technology is updated and functional. Operate cameras and manage participants during virtual meetings. Take minutes during commission meetings for review by education/licensing director. Assist with scheduling hotel reservations, parking reservations, and travel expenses for commission members. Monitor doorbell and manage access per office policy. Greet and direct guests when open to the public.
• Assist executive director and licensing/education director with compiling data for required reports and complete technical tasks in human resource areas such as new employee orientation and personnel record management.
• Account for and process checks, returned payments, and issue refunds. Update record to reflect receipt of documents and fees. Compare data contained in a variety of financial records to identify and resolve errors or discrepancies. Make recommendations for improvement to administrative procedures.
• Assist with planning and organizing staff meetings and other events, including ordering meals, preparing agendas, and managing participants. Keep inventory of supply and break room.
• Organize office supply and staff apparel orders.
• Assist with licensing process criteria under supervision of education/licensing director when needed, including license applications, affiliation changes, supervising broker changes, and requests to open/close companies to ensure all requirements are met and guidelines for issuance are followed. Contact applicant or licensee for missing items. Review and prepare documents for open records requests. Reconcile rapback records when needed. Respond to and file broker co-op agreements. Update record to reflect receipt of documents and fees.

Communication

• Answer main office phone line and triage incoming calls to appropriate staff. Provide assistance for basic agency operations and guide callers to appropriate resources. Monitor KREC inbox and provide technical support for basic Accela-related questions such as password management, account settings, contact information updates, and licensing process questions. Responses are done in a manner that shows superior customer service and strong critical thinking skills. Triage other emails to appropriate staff. Receive and process mail. Ensure voicemails are returned and update the call handler as needed. Monitor trends in frequently asked questions and make recommendations for changes/clarification to education/licensing director.
• Participate in department meetings as needed and professional development opportunities.
• Communicate frequently with education/licensing staff and director regarding work schedule and availability to ensure office coverage.
• Perform other duties as assigned by executive director and/or education/licensing director.

Education – general:

• High School Diploma or GED. Associates or college degree preferred.

Education or training – special or professional:

• Communication and accounting courses or seminars.

Special Knowledge, Skills and Abilities:

• Exceptional verbal and written communication. Ability to interpret, apply and explain operational rules, regulations, policies and procedures. Great customer service skills. Ability to pivot between multiple tasks. Experience with technology and ability to explain technical processes to an end user. Ability to critically evaluate problems and make decisions. Knowledge of the agency structure, objectives, and license law to provide excellent service. Ability to effectively communicate both verbally and in writing. Ability to apply regulations and procedures to make decisions.

Experience – length in years and kind:

• Three years of experience in customer service, administrative support, and experience using Microsoft Office and Adobe applications in an office environment is preferred. Experience with licensing platforms and real estate is preferred.

Recruiter Contact Information

Name: Brianna Brandt , Sarah Aasen  

Email: brianna.brandt@ks.gov , sarah.aasen@ks.gov

Mailing: 915 SW Harrison Street, Ste 260, Topeka, KS 66612

Job Application Process:

• First Sign in or register as a New User.
• Complete or update your contact information on the Careers> My Contact Information page. *This information is included on all your job applications. 
• Upload required documents listed below for the Careers> My Job Applications page.
• Start your draft job application, upload other required documents, and Submit when it is complete.

1. Manage your draft and submitted applications on the Careers> My Job Applications page.
2. Email – sent to the Preferred email on the My Contact Information page
3. Notifications – view the Careers> My Job Notifications page

• Check your email and My Job Notifications for written communications from the Recruiter.

Helpful Resources at jobs.ks.gov: “How to Apply for a Job – Instructions” and “How to Search for a Job – Instructions"

Required Documents for this Application to be Complete:

Upload these on the Careers - My Job Applications page

• DD 214 (if you are claiming Veteran’s Preference)

Upload these on the Attachments step in your Job Application

• Resume 
• Letter of Interest / Cover Letter
• Three Professional References

Visit this link to apply: https://jobs.sok.ks.gov/psc/sokhrprdcg/APPLICANT/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=219897&PostingSeq=1

Equal Employment Opportunity:

The State of Kansas is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the agency recruiter.