Director of Clinic Operations

Come join the Kansas Humane Society pack! We are looking for a Director of Clinic Operations who loves being an important part of an animal's life. 

***KHS is a qualified employer for the Public Loan Service Forgiveness program.***

We offer:

• Opportunity for two pay increases per year!
• Generous paid time off
• 10 paid holidays per year
• Paid time when closed for Inclement Weather
• Comprehensive low deductible health, pharmacy and dental plans
• Vision insurance plan
• SIMPLE IRA Retirement Plan with a generous company match
• Pre-tax spending accounts for health care and childcare expenses
• Discounted YMCA membership
• Discounts on adoptions, retail store items, basic veterinary services and medicine, and pet food
• Employee Assistance Program

Position Title:   Director of Clinic Operations                                     DEPARtment:    Clinic

Classification:  Exempt

REPORTING RELATIONSHIPS

Position Reports To:    Lead Veterinarian

Positions Supervised: Clinic Supervisor, Clinic Administrative Assistants

POSITION PURPOSE

The Director of Clinic Operations performs and oversees all aspects of the clinic medical process at the Kansas Humane Society, to provide quality medical care for the animals in our care, inventory control of shelter’s medical supplies, fill and administer medications, evaluate patient progress, work with each department to serve animal medical needs, and educate clients, volunteers, and externs on medical conditions and health.

ESSENTIAL FUNCTIONS

Staff and Volunteer Management: The Clinic Manager manages the hiring process, clinic standard operating procedures, staff and volunteer performance management, and annual performance evaluations. Recognizes and provides guidance for conflict resolution within the Clinic department. Conducts and maintains the Clinic Department’s development and training program by following and keeping current the standard operating procedures. Communicates with all departments to recognize and manage shelter flow and space daily. Works diligently to provide a safe and ethical working environment by following safety policies and procedures and making recommendations as needed for the improvement of shelter safety.

Animal Care: Promote the humane care and treatment of animals. Perform basic exam, and understand normal vs. abnormal, and bring abnormal findings to the attention of the DVM. Test specimens through a variety of methods and read the results. Fill prescriptions. Administer medication. Provide treatment assistance. Monitor animal well-being while in our care. Perform appropriate and safe animal handling.  Uphold hospital standards honestly and ethically. Accurately complete forms and records so that communication within and between departments is clear. Good understanding of KHS preventative health care policies. Maintain a clean environment for both animals and people in the KHS Clinic.

Program Management: Oversee and provide continued support and evaluation of existing Clinic programs: Donor Subsidized Spay/Neuter, TNR day, all Externship Programs (surgical and technician), and Clinic volunteer program.

Quality Medical and Surgical Care Assessment:  Perform routine audits of procedures and practices, including monthly drug audits. Oversee the continued development and implementation of Clinic SOM and Training Materials. Develop and implement adverse event tracking review system. Track, manage, and order clinic inventory and supplies.

Resource Management: Serve as steward of KHS resources. Utilize staff, volunteer and monetary resources effectively. Assist the Chief Operating Officer in the planning process as needed to ensure consistent and smooth flow of animals through our agency. Prioritize to accomplish task(s) that are most critical to the agency. Inventory supplies and anticipate needs for the Clinic Department.

Capacity Management: Monitor numbers of animals scheduled for surgery, exams and foster checks. Triage to assure that animal needs are met within the capacity of care KHS has to offer. Fill in for staff as needed when emergencies arise or understaffed.

Customer Service: Provide and model timely, polite, and respectful internal and external customer service regardless of the circumstances. Build and maintain relationships with local veterinarians and other special interest groups to ensure a good working partnership with area businesses. Must remain calm, flexible, and willing to see other perspectives. Provide recognition and support to both staff and volunteers for their individual contributions to our agency. Represent the Clinic in shelter meetings and lead team meetings. Host tours of DVMs, vendors, special groups, rescues and others to educate on the mission/vision of KHS.

Equipment Maintenance and Repair: Take proactive measures to assure all equipment is maintained in good repair. Create a preventative maintenance schedule. Schedule annual maintenance on medical machines (anesthesia machines, autoclave, centrifuge).

Euthanasia by Injection: Earn and maintain status as a Certified Euthanasia Technician. Work with other CET’s to properly restrain and calm animals during the euthanasia process. Provide oversight for humane euthanasia based upon established protocols. Handle animals and make decisions regarding their disposition.

Clerical: Ensure accurate, complete, and concise entry of medical and surgical exam findings, test results, and vaccination history, using PetPoint. Ensure medical and surgical appointments are scheduled. Promote and schedule externships. Make charts and graphs using Excel for tracking & trending purposes. Ensure templates are created and up to date to provide accurate documentation in PetPoint for any and all medical discoveries. Maintains accurate Drug Log records. Provides clerical assistance to other clinic staff as time allows.

Training:  Assist the Lead Veterinarian with development and maintenance of training procedures. Implement departmental training for Clinic staff. Participates in staff training and development opportunities as requested. Participates in special events, projects, and cross training programs as needed.

QUALIFICATIONS

EDUCATION/CERTIFICATION:  High School Diploma or Equivalent. Registered Vet Tech required. Must be willing and able to obtain and maintain status as a KHS Certified Euthanasia Technician.

PREFERRED KNOWLEDGE:  Basic knowledge of common animal diseases, positive reinforcement-based training/ animal handling experience. Working knowledge of animal sheltering

EXPERIENCE PREFERRED:  Three years of leadership/management experience

SKILLS/ABILITIES:  Requires a high degree of internal and external customer service skills, flexibility, conflict resolution skills, and team building. Excellent communication skills are a must. Must be able to work within a fast paced, unpredictable environment. The ability to cope with physically and emotionally demanding work. Must have the ability to exercise good judgment and make independent decisions with limited supervision. Must have a respect for the human/animal bond. Must be competent in handling all types of companion animals including but not limited to dogs, cats, rodents, and birds. Knowledge of data entry, Microsoft programs, and phone etiquette

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

TALKING:  Ability to speak effectively and communicate clearly. 

AVERAGE HEARING:  Able to hear average conversations.

REPETETIVE MOTION:  The employee must be able to use both hands for repetitive actions; firm grasp, precise movements, fine manipulation, typing.

FINGER DEXTERITY:  The employee is regularly required to use hands to type.

AVERAGE VISION:  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

BODY FLEXIBILITY:  The employee may be required to climb, balance, kneel, stoop, crouch, or crawl.  The employee may be pulled, jolted or jumped on by small and large animals.

PHYSICAL STRENGTH:  The employee must occasionally lift and/or move up to 50 pounds.  May also walk, sit, or stand for long periods of time.

MENTAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

REASONING ABILITY:  Ability to deal with a variety of variables under only limited standardization and supervision and to remain focused during times of distraction.

MATHEMATICS ABILITY:  Ability to add, subtract, multiply and divide all units of measure using whole numbers and common fractions.  Ability to perform conversions and figuring medication dose/weight.

LANGUAGE ABILITY:  Ability to read, analyze, and interpret documents.  Ability to communicate clearly (verbal & written). 

EMOTIONAL ABILITY:  Ability to cope with stress, loss/death/grief, emotional and physical fatigue, long hours, and a variety of different human personalities.

INTENT AND FUNCTION OF JOB DESCRIPTIONS

Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected.  They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions.  Well-constructed job descriptions are an integral part of any effective compensation system. 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.  Peripheral tasks, only incidentally related to each position, have been excluded.  Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions.  In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals.  However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended as and do not create employment contracts.  The organization maintains its status as an at-will employer.  Employees can be terminated for any reason not prohibited by law.