What are the responsibilities and job description for the Coordinator - Ticket Operations position at Kansas City Royals?
Job Title: Coordinator- Ticket Operations
Job Summary: The Coordinator-Ticket Operations will play an essential role in the daily operations of the Ticket Office. Reporting to the Director-Ticket Systems, the Coordinator is responsible for assisting in the creation of events and all things related to selling tickets through the ProVenue/Tickets.com ticket system. They will also provide support to fans at the box office and assist the different departments within the Royals organization with various initiatives. This includes ticket processing, mobile distribution, selling tickets, and customer service. Other duties assigned as necessary.
Position Accountabilities/Responsibilities:
- Assist with setup building all things related to selling tickets in the Tickets.com system.
- Upkeep of account access and permissions within ProVenue system.
- Assist and review all ticketing related builds on the ProVenue system and online ticket sales.
- Assist with dynamic pricing through the application used for pricing, currently Demand Analytics.
- Assist with applications used for concessions connected with ticketing, currently Shift4/Givex.
- Provide support to the Ticket Sales and Ticket Services departments.
- Fulfill online and internal gift card sales.
- Assist tour department with inventory changes and sales through Tickets.com.
- Assist with processing and coordinating digital ticket distribution for all tickets, including, season, group, single game, complimentary, and internal requests.
- Assist ticket operations, including customer service support and walk-up ticket sales.
- Interact and provide customers with answers to questions and resolve ticketing issues via phone, email, and in-person.
- Sell tickets and help with customer service window when necessary.
- Assist with educating fans and staff on Ballpark app practices.
Position Qualifications, Skills, and Experience Required:
- 4-year college degree or combination of equivalent education and experience
- Prior experience in the ticketing or sports industry is highly desired.
- Knowledge of ticketing software (Tickets.com, ProVenue) is preferred.
- Proficient in Microsoft Office (Word, Excel, etc.)
- Strong written, oral communication, prioritization, and organizational skills
- Capable of working under pressure to meet deadlines for various projects.
- Ability to work flexible hours including evenings, weekends, holidays, as well as majority of Royals home games and other events hosted at Kauffman Stadium
Physical Requirements:
- Ability to lift items weighing as much as 15 pounds
- Must be able to work in a seated position for majority of workday
- Must be able to be productive utilizing a computer keyboard and telephone
- Must be able to be productive in a work environment where the noise level can be high at times
- Specific vision abilities include close vision and ability to adjust focus
- Must be comfortable walking to navigate the facility to access the office, concourse, etc.
- Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
This role is a Full-Time, Non-Exempt opportunity that is eligible for Company Benefits, 401K, and PTO. This role is expected to have a standard 40-hour work week.
This role is a Full-Time, Non-Exempt opportunity that is eligible for Company Benefits, 401K, and PTO. This role is expected to have a standard 40-hour work week.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.