What are the responsibilities and job description for the Associate - Sales Academy position at Kansas City Royals?
Job Title: Sales Academy Associate
Job Summary: The Kansas City Royals seek aggressive, committed, energetic individuals to sell Royals season ticket memberships, mini plans, and group tickets. This is an entry level sales and services position with room for advancement. We are looking for individuals that are highly motivated, competitive, and committed to developing a career in the sports industry.
Position Accountabilities/Responsibilities:
- Conduct telephone campaigns to acquire new business, retain current customers, and generate incremental revenue
- Make a minimum of 65 outbound phone calls per day
- Meet or exceed weekly, monthly, and yearly ticket sales goals
- Maintain accurate CRM documentation of all correspondence, prospects, and feedback
- Assist customers in securing the preferred programs, seats, and events that best fit their needs
- Provide superior service to all customers
- Represent the Kansas City Royals organization in a positive and professional manner during home games and select events
- Other related duties are required
Position Qualifications, Skills, and Experience Required:
- Excellent oral communication, customer service, and problem solving skills
- Proven ability to meet goals and work well with co-workers and supervisors in a team environment
- Strong organizational and time management skills
- Ability to function in fast-paced environment, handle multiple projects, and meet deadlines
- Proficient computer skills including experience with MS Office products such as Word, Excel, and Outlook as well as ability to learn and master new software programs
- Consistent, punctual, and regular attendance
- Available to work flexible hours including holidays, evenings, and weekends
Physical Requirements:
- Ability to lift items weighing as much as 15 pounds
- Must be able to work in a seated position for majority of workday
- Must be able to be productive utilizing a computer keyboard and telephone
- Must be able to be productive in a work environment where the noise level can be high at times
- Specific vision abilities include close vision and ability to adjust focus
- Must be comfortable walking to navigate the facility to access the office, concourse, etc.
- Must be able to work extended hours and/or weekends as required by deadlines and event scheduling
The physical demands described here are representative of those that may be met by an employee to successfully perform the essential functions of this job.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, the Kansas City Royals will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, the Club also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions please inquire with Human Resources by email at humanresources@royals.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.