What are the responsibilities and job description for the Medical Office Specialist position at Kansas City Psychiatric Group?
Medical Office Specialist
Location: Overland Park, KS
Job Type: Part-time would be considered of 24-32 hours per week)
Schedule: Monday through Friday, Daytime Hours Only (No Evenings, Weekends, or Holidays)
About Us
We are a growing outpatient behavioral health practice committed to providing exceptional care in a compassionate, patient-centered environment. We are seeking a friendly, detail-oriented Medical Office Specialist to join our team and support both front office operations and clinical services within our innovative Spravato treatment program.
This is an excellent opportunity for a new graduate or an experienced healthcare professional looking for work life balance, who enjoys working directly with patients while also managing essential administrative responsibilities in a calm, collaborative outpatient setting located in South Overland Park
Position Summary
The Medical Office Specialist is a hybrid role that combines medical office administration and patient support responsibilities. This position serves as a key point of contact for patients, ensuring a positive experience from check-in through follow-up care while assisting with clinical coordination and treatment support.
The ideal candidate is organized, compassionate, professional, and committed to delivering outstanding customer service in a team oriented behavioral health setting
Schedule
- Monday - Thursday: 8:30-5:30 pm
- Friday: Flexible schedule based on weekly hours and patient needs
- Unpaid lunch break (30 minutes to 1 hour)
- Two paid 15-minute breaks
Pay & Benefits
- Pay Range: $17-$25 per hour
- Annual pay raises (discretionary)on anniversary date of hire gift card
- Health Plan Insurance: 80% company paid 20% employee paid (available after 30 days)
- Paid Time Off-begin accrual on first day 7 paid holiday per year
- Retirement & Profit Sharing with company match
- Dental, Vision and other voluntary benefits available at employee cost
- Discretionary bonus available when applicable
Key Responsibilities
Front Office & Administrative Duties
- Welcome and check in patients with professionalism and warmth.
- Verify and update patient demographics, insurance information, pharmacy information, and patient portal enrollment.
- Collect copays, self-pay balances, and outstanding account balances.
- Schedule and confirm patient appointments.
- Answer incoming calls and provide exceptional customer service.
- Respond to voicemail messages promptly.
- Manage patient records and documentation within the electronic medical record (EMR) system.
- Assist with insurance verification, prior authorizations, and appeals.
- Maintain patient waitlists and ensure scheduling accuracy.
- Support daily office operations and administrative workflows.
Clinical Support Duties
- Educate patients about Spravato treatment and clinic processes.
- Perform patient intake procedures and gather health information for provider review.
- Obtain and document vital signs accurately.
- Monitor patient status and communicate concerns to providers.
- Administer psychiatric rating scales and document results.
- Assist with chart reviews and treatment documentation.
- Coordinate medical records and treatment-related information.
- Maintain a therapeutic, welcoming, and healing environment for patients and families.
- Provide compassionate, confidential, and non-judgmental support to individuals receiving behavioral health services.
Qualifications
Required
- High school diploma or equivalent
- Reliable attendance and punctuality.
- Strong customer service and communication skills.
- Excellent computer and data entry skills.
- Strong attention to detail and organizational skills.
- Professional phone etiquette.
- Knowledge of medical terminology and healthcare office procedures.
- Understanding patient confidentiality and HIPAA requirements.
What We Offer
- Monday-Friday schedule
- No evenings, weekends, or holiday shifts
- Supportive team environment in an office of 20-25 people
- Opportunity to make a meaningful difference in patients' lives
- Professional growth in behavioral health and specialty treatment services
Apply Today!
If you are a compassionate healthcare professional who enjoys administrative work, patient interaction, and contributing to exceptional behavioral health care, we encourage you to apply. Join our team, that supports one another and help create an outstanding patient experience every day.
We provide a full spectrum of outpatient psychiatric and psychological services to individuals over the age of 18 and adults. The diverse expertise of our staff allows us to treat all aspects of a patient’s problem to attain the best possible outcomes.
Kansas City Psychiatric Group is privately-owned and is committed to providing quality care in a comfortable and convenient setting in our Overland Park clinic, respecting patient confidentiality and attending to individualized needs.
Salary : $17 - $25