What are the responsibilities and job description for the Host - No Other Pub position at Kansas City Live!?
No Other Pub by Sporting KC is a one-of-a-kind sports bar, gaming parlor, and social lounge in downtown Kansas City’s Power & Light District. Your new premier destination to watch sporting events on our 10-ft. by 15-ft. video wall while enjoying local craft beers and spirits. Keep up-to-date with all games with our complimentary Wi-Fi and smartphone charging stations located throughout the bar.
Hungry? Step on up to our fast-casual taco stand for a quick bite or sit down and enjoy from our chef inspired menu of delicious food. Featuring small plates, plates for sharing, salads, tacos, flatbreads, sandwiches, and vegetarian options, there is something for everyone. For larger groups, ask about our flexible seating options and unmatched beverage and catering packages.
Want to get in the game? The gaming parlor is the place for you with your choice of bowling, golf simulators, table tennis, shuffleboard, billiards, foosball, darts, arcade games and more! As a bonus, Sporting KC fans can rest assured knowing that No Other Pub is their new hub for watch parties with exclusive benefits during Sporting KC matches and transportation depot for all Sporting KC games at Children’s Mercy Park.
Host Responsibilities include, but are not limited to:
- Answers the phones and taking messages/reservations.
- Maintaining an accurate wait when necessary.
- Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
- Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
- Communicate effectively with all guests.
- Communicate problems to management immediately.
- Coordinate seating arrangements to provide fast and courteous service to guests.
- Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
- Anticipate needs of scheduled special parties.
Host Qualifications
- At least one year of experience with customer service and/or hosting.
- Must speak fluent English, other languages preferred.
- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
- Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
- Must be able to read, review and understand seating charts.
- Basic mathematical skills are used frequently.
- May be required to work nights, weekends, and/or holidays.
The Host position requires the ability to perform the following:
- Strong ability to provide attention to detail.
- Carrying or lifting items weighing up to 50 pounds.
- Handling objects (including food and utensils), products, speaking over and operating phones.
- Standing, bending, stooping, and kneeling.
- Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.