Pharmacy Technician

POSITION SUMMARY

The Pharmacy Technician processes new and refill prescription orders, provides support to the pharmacy staff for 340B implementation and processing, processes patient pharmaceutical needs and passes cases to pharmacy managers for program qualification, and helps to identify resources for patients to obtain cost effective medications.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

·        Put patients first, always

·        Treat all people with dignity, respect, and kindness

·        Create safe places for others to share their voice; encourage creativity

·        Always strive for improvement; keep learning

·        Own your work, action, and mistakes – no one is perfect

·        Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately process new medication orders using pharmacy software program including data entry, insurance adjudication and labeling for dispensation under the direct supervision of a pharmacist.
• Process refill requests received by phone, fax, email, and in-person.
• Obtain Physician or Provider authorization for refill and medication changes as needed.
• Assist with patient assistance program applications and patient assistance medication inventories by passing prospective cases to pharmacy managers.
• Assist patients at prescription check-out window—dispense medication, collect payment, and answer questions.
• Process cash and credit payments for prescription services.
• Answer phones promptly and provide solutions to patient concerns to ensure an overall great customer experience.
• Assist in checking and responding to patient voicemails within 24 to 48 hours.
• Check and respond to emails within 48 hours.
• Request pharmacist assistance for counseling and other tasks requiring clinical consultation.
• Complete any other task and duties as designated by pharmacy supervisor and pharmacists on duty.
• Maintain a clean, safe, and organized pharmacy and ensure a clean workspace prior to rotation to the next workflow position.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Six months community/retail experience with point-of-sale and cash handling.
• State Certificate of Pharmacy Technician.
• Pharmacy Technician Board Certification (PTCB or NHA).
• CPR/BLS certified.

PREFERRED REQUIREMENTS

·        Two years pharmacy technician experience.

·        Experience in a Public Health, Community Health, Hospital, or Retail setting pharmacy.

·        Bilingual strongly preferred (Spanish).

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to set, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.