Medical Assistant

POSITION SUMMARY

Under medical or nursing supervision, Medical Assistants support providers and nursing staff in the delivery of health care services. Medical Assistants perform related duties as required utilizing the Patient Centered Medical Home model of care in a team environment.

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always
• Treat all people with dignity, respect, and kindness
• Create safe places for others to share their voice; encourage creativity
• Always strive for improvement; keep learning
• Own your work, action, and mistakes – no one is perfect
• Have fun – work should be fun and we want you to have fun at KC CARE

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Care

• Call patients back to rooms and obtain medical history, history of present illness and/or chief complaint, and perform all screening required according to current procedures and quality measures.
• Prepare patients for examinations, procedures, and treatments to include obtaining vital signs, measure height and weight; perform vision and auditory screening as needed; record all information in electronic health record (EHR).
• Collect specimens, perform on-site laboratory procedures including providing vaccinations, and maintain current knowledge, including documentation and preparation of specimens.
• Administer medications using the 5 Rights of Medication Administration.
• Complete medication reconciliation and allergy verification for every patient.
• Contact patients by phone to deliver normal lab results and for additional care coordination needs.

Clinic Flow, Referrals, and Administrative Assistance

• Inventory, stock, and clean exam rooms.
• Make follow-up appointments in eClinicalWorks (eCW) as part of patient visit.
• Maintain clinic flow by prioritizing patient’s needs and assisting providers and coworkers with unassigned patient needs.
• Assist with prior authorizations.
• Create referrals to other members of the patient care team including behavioral health, insurance navigators, community health workers, and with other KC CARE services.
• Assist with scanning and faxing patient medical records.

MINIMUM REQUIREMENTS                                   

• High school diploma or equivalent.
• Completion of a Medical Assistant program at an accredited college or university.
• Basic Life Support Certification (BLS).

PREFERRED REQUIREMENTS

• One year’s experience as a Medical Assistant in a primary care setting.
• Experience using eClinicalWorks (eCW) EHR.
• Active certification such as NRCMA, CCMA, CMA.

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to sit, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.