Sales Support Specialist

Job description:

Audio-Visual Sales Support Specialist

Omaha, NE (In-Office)

Who We Are:

KCAV has proudly delivered Audio-Visual solutions in the Midwest for over 70 years. We partner with schools, businesses, and public institutions to create engaging spaces to learn, work, and share. Our niche is designing, installing, and supporting AV systems in educational, corporate, and other professional environments. KCAV is committed to customer success, built on a foundation of trust, teamwork, and doing the right thing—every single time.

We live by our Core Values: ✅ Committed to Success ✅ Better Together ✅ No Surprises ✅ Do the Right Thing

Join our team and be part of a company that values growth, teamwork, and doing things the right way!

What You Will Do:

As an AV Sales Support Specialist at KCAV, you will provide administrative and operational support to Sales Consultants by managing sales data, preparing quotes and bids, processing orders, and maintaining customer records in our ERP system, Q360. This role also serves as a point of contact for clients and coordinates with internal teams to ensure accurate documentation, pricing, and timely communication.

Sales and Order Management

• Create, input, and manage all information in ERP (Q360) for opportunities, quotes, and quick lists as requested by the Sales Consultant.
• Obtain and document all necessary information to complete opportunities, quotes, and quick lists, including purchasing and client documentation.
• Process new orders in ERP (Q360), coordinating with the client, Sales Consultant, and Finance.
• Maintain pricing information for each order or quote in accordance with internal procedures.

Support and Communication

• Provide administrative support to the Sales Consultant, including follow-up and document preparation.
• Deliver customer service, assisting clients with issues and escalating to the Sales Consultant when needed.
• Update order status information throughout the sales life cycle.
• Maintain and update all assigned customer data in ERP (Q360).

Operational Assistance

• Complete product registrations for pricing as requested by the Sales Consultant.
• Prepare and process hardware-only bids, including pricing requests and gathering required information.
• Assist Finance by checking open purchase orders for status updates.
• Receive and check in deliveries, verifying quantities and inspecting shipments for accuracy and damage.
• Open and secure warehouse/loading dock access for vendors, delivery personnel, and scheduled pickups.
• Sign for incoming packages and distribute deliveries to the appropriate departments or personnel.
• Assist with light inventory management, including tracking stock levels, organizing inventory, and maintaining accurate records.
• Support warehouse organization and ensure materials are properly stored and labeled.
• Coordinate shipment and delivery information between vendors, warehouse personnel, and project teams as needed.
• Perform other duties and projects as assigned.

What We’re Looking For:

• High School Diploma or equivalent required.
• 4 years of experience in a sales support, outside sales customer service, or administrative support role involving order/quote/sales data
• Proficient in Microsoft Office Suite; prior experience with Q360 or a similar ERP preferred.
• Ability to operate standard office equipment.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail; able to work independently.
• Must pass a background check, including pre-employment drug screening.

What You Will Get:

• Competitive Hourly Rate (DOE)
• Full-Time
• Paid Time Off & Holidays
• Medical, Dental, Vision
• Health Savings Account
• Company-Paid Life/AD&D Insurance
• Company-Paid Shrot-Term Disability Insurance
• Voluntary Life/AD&D Insurance
• Voluntary Long-Term Disability Insurance
• Voluntary Accident Insurance
• 401(K) Company Match
• Profit-Sharing Opportunities
• Referral Program
• Many other Voluntary Affordable Benefits and Discounts

Hands-on training, career growth & a great work environment! At KCAV, we provide the tools and training—bring your eagerness to learn, mechanical aptitude, and problem-solving mindset and we’ll help you succeed!

KCAV is an Equal Opportunity Employer and a drug-free workplace. Must have a valid driver’s license, acceptable driving record, and pass a background check & pre-employment drug screening.

For more jobs like this one, visit www.kcav.com

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Compensation Package:

• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Experience:

• Sales Support/Administrative Support: 4 years (Required)
• Order, quote, sales data entry: 4 years (Required)
• Microsoft Office: 4 years (Required)
• Customer Relationship: 4 years (Required)

Work Location: In person

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience:

• customer service/administrative support/data entry: 1 year (Preferred)
• Microsoft Office: 1 year (Preferred)

Work Location: In person

Salary : $20 - $25