OCC Dispatcher

GENERAL SUMMARY

The primary responsibility of the OCC Dispatcher is to assign work to bus operators and coordinate schedules/trip plans for effective and efficient service. The Dispatcher is also responsible for coordinating and communicating between and among operating entities and maintaining effective and efficient service.

ESSENTIAL DUTIES & RESPONSIBILITIES

This job description intends to provide a representative summary of the primary duties and responsibilities employees perform in this job.   Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Employee essential job duties and responsibilities are required to be performed onsite at the KCATA.

1. Provides operators with information regarding operational changes, hazards, problems, assignments, and requirements to see management personnel.
2. Prepares all sign-on/off sheets and time sheets. Ensures proper records regarding operators are maintained.
3. Coordinates activities and communications between district supervisors, maintenance personnel, operators, and radio dispatchers to ensure effective and efficient operation of the system.
4. Investigates accidents, incidents, passenger disputes, and disturbances regarding RideKC. Coordinates with police agencies regarding assaults, disturbances, and undercover operations.
5. Audits service, routes, and road conditions and recommends alternate routes to dispatch or suggests service improvements.
6. Prepares daily work assignments with available personnel to perform work assignments according to the collective bargaining unit agreement guidelines.

1. Monitors operations system performance to identify and resolve problems while ensuring efficiency and cost-effectiveness. A few examples, but not all-inclusive, would be late/early pull-out, Route OTP, route adherence, vehicle location, current route(s) etc.

1. Responds to incoming calls on the radio as received to coordinate information regarding on-street operations. Takes immediate action after calls are received to ensure t h e personal safety of bus operators, other employees, and passengers.

1. Gathers relevant information, communicates, and prepares written reports for accidents and incident occurrences to assess unusual conditions, injuries, or excessive property damage.

1. Ensures work is aligned in accordance with the collective bargaining unit agreement.
2. Answers incoming calls to RideKC Flex, explains how the service operates and informs the caller how to access it.
3. Collects, coordinates, and communicates daily to ensure effective and efficient operation including subscriber, reservation and service request information, and schedules trips and cancellations daily to accurately maintain the Flex database accurately.
4. Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Work requires providing guidance and the potential to oversee another employee.  This position may oversee work quality, training, instructing, and work assignments. 

FISCAL RESPONSIBILITY 

• Position has minimum fiscal responsibility.

MINIMUM QUALIFICATIONS

Required Education and Experience

• High school diploma or equivalent 
• One (1) to three (3) years of experience in dispatching.
• An equivalent combination of training, education, and experience that provides the required skills, knowledge and abilities may be considered.

 Required Licenses or Certifications

• Valid Driver’s License

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Thorough knowledge of the Greater Kansas City area.
• Safety rules, violations, procedures, and policies.
• English grammar, spelling, punctuation.
• Principles and practices of basic bookkeeping.
• Modern office procedures, methods, and computer equipment.
• Investigation techniques.

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships. 
• Conflict resolution.
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios.
• Organization and time management.
• Customer service.

Ability to:

• Meet schedules and deadlines of the work.
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements.
• Accurately organize and maintain paper documents and electronic files.
• Maintain the confidentiality of information and professional boundaries.
• Communicate effectively orally and in writing.
• Interact professionally with various levels of KCATA employees and outside representatives.
• Prepare comprehensive reports and correspondence.
• Operate radio.

 POSITION TYPE AND EXPECTED HOURS OF WORK

• Will work in a normal office environment and/or remote office as approved. Will sometimes be required to work and/or attend meetings or events in public and at all RideKC locations.
• Varied shifts including nights, weekends, and holidays may be required.
• Abnormal hours are expected and required for specific events and to reach all employees.

 TRAVEL   

• Travel within the metropolitan area may be required.

 WORKING CONDITIONS & PHYSICAL DEMANDS

• This position requires occasional exposure to unpleasant environmental conditions and/or hazards and requires medium physical effort. Incumbents may be required to exert up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)  

EEO STATEMENT     

KCATA is an equal opportunity employer.