Service Manager - JCB

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13577184

Job Summary

The Service Manager is responsible for providing leadership and

accountability for the service department, and for the performance of

service operations.

• The Service Manager will contribute to our team by: (Duties and
  
  

Responsibilities)**

• Ensuring all company values are adhered to and promoted.
• Achieving the objectives for the service department: revenue, margin
  
  

and expenses.

• Managing operational objectives for the department: work in process,
  
  

warranty, training, and efficiency objectives.

• Appropriately staffing and scheduling personnel for the most
  
  

efficient and safe performance of the department and ensures all

paperwork is completed in a timely and accurate manner, including

trucking operations.

• Managing, motivating and engaging all service personnel in their
  
  

individual performance, developmental plans, efficiency targets and

good work habits.

• Delivering exceptional customer service.
• Communicating with all location personnel, particularly technicians,
  
  

service writers, sales representatives, parts personnel.

• Promoting KanEquip Service to the local market and staying up to
  
  

date with education of new products.

• Maintain a clean and safe working environment, uphold all corporate
  
  

policies and procedures and continually improve and learn in ways

that strengthen our performance and expand opportunities.