Parts Specialist

This job was posted by https://www.kansasworks.com : For more

information, please see: https://www.kansasworks.com/jobs/13414918

Job Summary

• We have an immediate opening for a Parts Specialist to assist with
  
  

the parts needs of both customers at the counter & Service

Technicians for their repair needs.

**You will contribute to our team by: (Duties and Responsibilities)**

• Upholding: Ensures all company values are adhered to and promoted.
  
  

This would include leading by example and participation in employee

recognition programs.

• Fulfilling & Satisfying: Responsible for meeting assigned revenue
  
  

and margin objectives through effectively servicing retail

customers. Ensure excellent customer service and sales skills,

including correctly identifying customer needs and recommendations,

and using up-selling / cross-selling opportunities. Demonstrates

product, including safety concerns, as needed.

• Supporting: Ensures service technician needs are met timely and
  
  

accurately. If appropriate and possible, proactively work with

service to get needed parts delivered to technicians so their

efficiency is maximized.

• Organizing & Stocking Assists manager in ensuring store is
  
  

appropriately staffed for customer demand and inventory management.

Ensures back office / warehouse storage is clean and organized.

• Supplying: Assists manager in planning inventory needs; assists in
  
  

submitting special / stock orders per established procedures.

• Shipping & Receiving: Ensures proper inventory shortage control
  
  

through diligent receiving, shipping, and sales processes. Maintains

clean, well-stocked and attractive merchandise displays. Assists in

performing physical inventory counts on a regular basis, complete

physical inventory annually.

• Developing: Takes personal initiative to maintain a current
  
  

knowledge of parts and accessories, including bulletins and safety

information to protect all parties.

• Welcoming & Servicing: Ensures a high level of customer satisfaction
  
  

as measured by customer surveys, and other customer feedback.

Greeting all customers when entering the building within 20 seconds

of arrival. Ensures customer expectations are met (billing

notification, backorder notification, etc.), including extraordinary

efforts at meeting commitments. Take effective action to resolve any

customer issues that occur.

• Marketing: Assists manager with developing and executing parts
  
  

promotions and inventory strategies. Works with the Store Manager to

manage local marketing activities as needed, including customer and

vendor events.

• Managing: Ensures all corporate policies and procedures are
  
  

followed, including those regarding inventory, closing tickets in a

timely manner, etc.

• Communicating: Ensures good communication within location, and with
  
  

other locations / employees. Leverage manager and Parts Program

Manager as needed for any difficult questions and parts lookups.

**JOB CODE: 1000115**