Outside Sales Representative-JCB

Summary: The Outside Sales Representative is responsible for selling construction, agriculture and outdoor equipment and services to customers. They must maintain sales goals and develop relationships and new business while providing exceptional customer service.

Essential Functions:

Achieve or exceed all defined sales performance objectives (revenue, margin, turnover).

Follow up on leads and referrals promptly and effectively. Spend majority of time with customers, in the office or in the field as appropriate. Have specific targets and processes for customer acquisition, development, and retention, possibly including focus on specific geographic territories. Conduct professional sales presentations, including equipment demos, ensuring the customer has accurate and pertinent information for their needs. Ensures excellent after-sales experience with delivery and initial experience.

Ensures all paperwork is completed in a timely, accurate, and professional manner. This would include trade appraisals/descriptions, contracts, warranties, and wholegoods sales tickets. Pictures of equipment must be timely with high quality for internet postings. Assist other sales representatives with trade valuations and product information. Be technically proficient in all sales tools, both the internal information systems, as well as vendor sites for information.

Ensures the high level of customer satisfaction as measured by customer surveys and ongoing customer contact. Take effective action to resolve any customer issues that occur. Ensure all commitments made to customers are satisfied including requests for information, delivery of product or anything committed for another employee to execute (i.e. Parts, service).

Ensures good communication within location, and with other locations/employees.

Ensure a clean office, clean desk, and clean company vehicle. Assist the Store Manager, Location Assistant, and other employees in keeping a clean and safe facility. Assist with literature racks and showroom displays as needed.

Comply with all trucking regulations and vehicle inspections and mileage logs as required.

Continuously learn and apply new skills, strategies, and techniques. Develops and maintains a high level of product, market, and industry knowledge, including both equipment and precision farming. Work with supervisors to have an ongoing development plan including both instructor-led and web-based training opportunities. Assist with store-led marketing activities, events, and promotions as needed. Maintain a professional and contributory status in the community.

Required Competencies:

Knowledge of construction, agriculture and outdoor equipment.

Ability to work extended hours during the week and weekends.

Ability to travel to customers, company meetings and training events as needed.

Acceptable Mover Vehicle status, with current driver’s license and ability operate motor vehicle.

Ensure all company values are adhered to and promoted. This would include leading by example and participation in employee recognition programs.

Achieve targeted and agreed upon sales performance goals through customer acquisition, development, and retention.

Work well with other departments (Parts, Service, Corporate) to give the customer a seamless, coordinated experience.

Solid analytical, sales process, financial, and problem-solving skills.

Strong communication and interpersonal skills with individuals at all levels of the organization.

Expertise in computer systems, including MS office and internet-based applications.

Satisfactory results of a pre-employment drug screen.

Required Education & Experiences:

3 Years of Sales experience [customer service and follow-through on commitments].

High School Diploma Bachelor’s degree preferred .