What are the responsibilities and job description for the Customer Service Representative position at Kane's Furniture Corporation Career Center?
The talented Customer Service Representatives at our Kane's stores are the key players towards our continuing success of our 60,000 square foot showrooms and are key contributors and the heart of success at our stores. If you are someone who is career-minded, prepared to take ownership, and are committed to driving a high level of performance we encourage you to contact us for this great career opportunity!
Our Customer Service Representatives are professionals who possess a demonstrable track record of strong customer service acumen and present a confident, positive, and professional demeanor while handling customer inquiries and payments at our showrooms.
Duties and Responsibilities:
- Prompt recognition of internal and external customers.
- Friendly and courteous when approached in person or on the telephone.
- Resolve customer issues with minimal supervision.
- Follows up with customers in a timely fashion.
- Handles payments, financing and refunds within company guidelines.
- Maintain accurate records by utilizing all available technology.
- Executing the clerical service functions to include scheduling, routing, finalizing and parts ordering.
- Update and maintain all customer service reports and records.
- Perform other duties as assigned
What we offer our Kane’s Team Members:
- Health Benefits to include Medical, Dental, Vision, Supplemental Insurance, Telemedicine
- Free Life Insurance
- 401k/Profit Sharing Plan
- Career Growth
- Social Responsibility to include building Habitat Houses, American Heart Association Fundraising, to name a few
- Furniture Discounts
- Working for a great store team!
- Compensation commensurate with your experience