What are the responsibilities and job description for the Concierge - (North Hills) position at Kane Realty Corporation?
Who We Are:
At Kane Realty Corporation, we pride ourselves in taking an innovative approach to creating a sense of home and community for our residents, thus enhancing value for our investors. We are committed to providing an unrivaled customer experience by practicing excellence in all we do, driving us to not only exceed the industry standards of sophisticated management, but to set them. The key to our success starts with our people. We hire first for character, second for ability, and third for experience, thus building a passionate and dedicated team.
Who We Need:
Kane Realty is currently seeking outstanding candidates for the role of Concierge for one of our luxury communities in Raleigh, NC.
At Kane, we take pride in doing things differently and constantly striving to find a better way. As Concierge, you are the play a critical role in the ensuring that each resident has an exceptional living experience. You are passionate about people and serving others. You are naturally outgoing and positive and sit on the front lines to ensure that each resident has an extraordinary experience and every expectation is exceeded.
How This Role Creates Value:
- Greet every resident with energy, kindness, and enthusiasm.
- Manage general customer service needs of the property such as package and food delivery, maintenance requests, service and hospitality accommodation, etc.
- Assist office staff with daily administrative tasks and responsibilities.
- Handle all resident requests, concerns, and complaints with grace and positivity to ensure that all matters are handled in a timely and exceptional manner.
Who You Are:
- Outgoing, friendly, and exuding positive yet calm energy.
- Great interpersonal skills and comfortable dealing with people in varying settings and conditions.
- Passionate about people and serving others. You get joy out of bringing joy to others.
- Strong critical thinking skills and the ability to act decisively and independently.
- Creative problem-solver. You thrive when you get to use your creativity and ingenuity to resolve a difficult issue.
- Excellent communicator, both verbal and written.
- Highly organized, with the ability to multi-task and a strong attention-to-detail.
- A person of action you don't wait for instruction or until an issue arises, you anticipate events before they happen and are proactive in achieving solutions.
What You Offer:
- 1 years professional work experience, preferably in hospitality, retail, real estate, customer service, or sales.
- A track record of success building and managing relationships with customers, clients, and other internal and external partners.
- Knowledge or understanding of apartment management laws and regulations, federal, state, and local.
- Proficient with computer programs, including Microsoft Office Suite and Excel. Industry software (Yardi or Entrata) experience preferred.
- Prior hotel, hospitality, or previous concierge experience a plus.
