Intern, Ticket Operations- Kane County Cougars

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

The Kane County Cougars is looking for a Ticket Operations Intern to join our team! The Ticket Operations Intern will support the ticketing needs of all customers by delivering excellent customer service during game days and regular business hours. This role assists with phone and in-person ticket sales, ticket office operations, and various game-day and administrative duties in a fast-paced sports environment. The internship is slated to start in May and end in September.

ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

• Assist customers who purchase tickets over the phone & in-person.

• Game day duties include assisting in the operation of the Ticket Office during walk-up sales as well as servicing clients in-person and over the phone.

• Miscellaneous duties including, but not limited to, answering the main phone line, pulling the field tarp, etc.

• Other duties as assigned.

PREFERRED QUALIFICATIONS

• Detail- orientated person to handle and prioritize multiple tasks.

• Passion to work in the sports industry.

• Strong customer service skills with previous customer service experience with phone customers preferred.

• Excellent written and verbal communication skills including successfully communicating with the public and other employees.

• Computer skills helpful: Google G Suite, TicketReturn Ticketing Software.

• Positive personality and enthusiasm.

• Available to work weekends and holidays throughout the season.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!