PR & Integrated Marketing Account Supervisor

Job SummaryThe Account Supervisor is responsible for nurturing the relationship between the agency and our clients. Reporting to a Senior Account Supervisor, Director or VP, the Account Supervisor will provide ongoing support and leadership for client accounts and will maintain a highly responsive service orientation in all interactions. They must be knowledgeable in both the clients' and the agency’s business. This individual is a team player who communicates clearly with internal teams and is well-versed in a broad range of communications tactics including, video, PR, crisis communications, internal communications, advertising, digital media and more. The Account Supervisor will also be responsible for overall budget and project management for their accounts, ensuring the highest level of customer satisfaction and ROI.AccountabilitiesBefore applying, ensure this is the right seat for you on our team. At Kane, the Account Supervisor is accountable for the following: Account strategy, writing and researchWrite and present detailed, well-researched integrated communications, PR and marketing plans to agency teams and clientsPerform research and analysis using the Kane Way processLink communications, PR, branding and marketing to broader business objectives, and ensure plans are designed to achieve measurable outcomes for clientsProject scopingGather information from the client and work with internal and external partners to develop proposals or briefs for new client projects or scopes of work.This may include working directly with digital or research partners to obtain proposals and estimatesScope executionOversee the implementation of approved plans and strategiesWork with the account team to implement research and communications plansWork with the creative team to develop brand, marketing and creative strategiesCollaborate with all team members (including contractors, when applicable), providing the input they need to be effective in their roles Ensure scopes of work are executed, pitching in as needed to write content, pitch media and take on other day-to-day tasksBudget managementEnsure that all projects remain within the budgets and/or scopes of workRecommend appropriate budgets to clientsProvide regular updates of account progress and budget requirements for all assigned clientsApprove and manage quotes, estimates and invoices to ensure budget requirements are met and profitability maintainedAnticipate and communicate any potential budget issuesClient relationship managementForm relationships with senior client personnel, with a focus on providing superior and proactive customer serviceEnsure client relations are positive and stable and keep senior management informed of any potential challengesAccount retention, growth and projectionsProvide exceptional service to your clients, promptly responding to their needs, requests and changes in directionStay abreast of communications, PR, marketing and branding best practices as well as your clients’ industries in order to bring forth new ideasSet annual growth and retention goals for each of your accounts and, working with your direct supervisor, develop plans to achieve these goalsProvide your supervisor with monthly financial projections for your clients, which will aid in staff bandwidth planningLeading, managing and holding accountableCreate a vision that motivates and inspires direct reports, providing direction on how they can excel in their own positions while continuing to improve their skills and grow at KaneHold team members accountable for executing high-quality work recognizing and providing timely constructive feedbackSpecial projectsWork on special projects, as needed Participate in and attend networking eventsGeneral RequirementsBefore applying, make sure you’ll fit in well with the Kane culture. Kane’s Core Values include: Ask questionsAsking thoughtful, informed questions helps us see beyond surface answers – revealing insights that challenge our biases, spark innovation, build trust with our clients and ensure our work supports positive outcomes and meaningful impact. Bring big ideasReal impact begins when we reimagine what’s possible. Big ideas spark energy, drive, sustainable growth, and create bold solutions that serve our clients and our communities. Catalyze resultsWe measure success by the trust we build and the positive change we create. As a B Corporation, we hold ourselves accountable to outcomes that advance people, planet, prosperity, and purpose in every engagement. Do it togetherSustainable impact isn’t achieved alone. We value and activate the diverse skills, perspectives and lived experiences of our team and partners. By aligning around shared goals - we turn collective effort into transformative change.

Salary : $65,000 - $85,000