What are the responsibilities and job description for the Assistant General Manager position at Kanasas Hospitality, Inc.?
About Your Role
As a Hotel Assistant General Manager, you'll be the General Manager’s go-to person, helping them oversee all aspects of the hotel's operations. You'll handle duties such as managing staff, ensuring an outstanding guest experience, and overseeing day-to-day operations. From coordinating with different departments to handling customer concerns and administrative tasks, your job is to keep the hotel running like a well-oiled machine while also making sure guests feel welcomed and satisfied.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Oversees overall day-to-day hotel operations as delegated by the General Manager.
- Participates in the development of short-term and long-term financial and operational plans for the hotel which support the overall objectives of the Company.
- Assists General Manager with the execution of marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan.
- Maintains reservations systems such as Yield Management System and Property Management System.
- Assists General Manager with the monitoring of the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Suggests and implements corrective actions.
- Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Suggests and implements corrective actions.
- Creates an operating environment that assures consistent guest satisfaction. Ensures proper handling of guest complaints.
- Ensures implementation of appropriate technology solutions to increase customer service and hotel revenues.
- Ensures the efficient and effective operation of the Housekeeping and Front Office departments.
- Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
- Supervises and motivates designated employees; carries out supervisory responsibilities in accordance with the Company’s policies, training programs, and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Understands the government regulations affecting hotel’s operations, ensuring hotel is operated in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
- Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.
- Ensures implementation of applicable preventive maintenance programs that protect the physical assets of the hotel.
- As required of all hotel associates, assists any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.
- Other duties and responsibilities as assigned.
Education/Experience:
This position requires a High School diploma or general education degree (GED) and at least 2 years of hospitality experience.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Must be able to work effectively in a stressful environment, communicate well with others, effectively deal with guests, and accept constructive criticism from supervisors.
- Must be able to change activity frequently and cope with interruptions.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Work Location: In person
Salary : $45,000 - $50,000
