What are the responsibilities and job description for the IT Production Support Analyst - Remote position at Kanak Elite Services?
Hello There,
My name is Himanshu Sharma, and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of IT Production Support Analyst with our esteemed client. If you are interested then please share your updated resume at Himanshu01@kanakits.com .
Job Description
Position : IT Production Support Analyst
Location : Remote - Friday, Saturday, Sunday.
Duration : Long term contract
Interview Process
100% remote Shift is Friday, Saturday, Sunday.
12.5 hours each day ~6am Eastern time - 6pm Eastern time.
Responsibilities
5 yrs of experience
My name is Himanshu Sharma, and I serve as the Recruitment Lead at Kanak-IT INC. I am reaching out to share an excellent career opportunity for the role of IT Production Support Analyst with our esteemed client. If you are interested then please share your updated resume at Himanshu01@kanakits.com .
Job Description
Position : IT Production Support Analyst
Location : Remote - Friday, Saturday, Sunday.
Duration : Long term contract
Interview Process
- First round with hiring manager.
- Second round technical interview (problem-solving scenario to assess calmness, approach, and handling of ambiguity).
100% remote Shift is Friday, Saturday, Sunday.
12.5 hours each day ~6am Eastern time - 6pm Eastern time.
Responsibilities
- Triage and troubleshoot problems. Attempt to solve. Escalate to another team if you can't solve it immediately
- Look through logs, databases, applications to find the problem/root cause
- Automate or improve processes by developing scripts, code/apps
5 yrs of experience
- Ability to learn quickly and retain information
- People skills (good communication, approachable, good energy, handles stressful situations, etc.)
- Problem solver (does not need to code)
- AWS experience nice to have
- Monitoring tool (Splunk, Grafana, HoneyComb, AWS CloudWatch) experience nice to have
- Control-m & scripting skills nice to have
- ServiceNow experience nice to have
- Mainframe experience nice to have
- Strong technical aptitude with some hands-on experience in any relevant technologies.
- Backgrounds that help:
- Mainframe exposure (nice to have)
- AWS monitoring tools (nice to have)
- Any coding/development experience (not required but beneficial; top analysts typically have it)
- Strong problem-solving skills and ability to handle ambiguity.
- Must be comfortable learning a large and diverse technical environment.
- Looking for someone willing to stay 2 3 years due to long learning curve.
- Potential for conversion to full-time if performance and fit are strong fit