Operations Lead

Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

• Medical
• Vision
• Dental
• 401K
• Immediate Pay- earned wage access!
• Vacation time
• Sick time
• Holiday pay
• Bonus opportunities
• Brand-specific employee discounts
• Long term/short term disability
• Life insurance
  
  
  

As Operations - Front Office you will ensure the smooth and efficient daily operations of the hotel’s Front Office and Guest Services. You will support the Front Office management team and leadership team in maintaining high service standards, achieving revenue and guest satisfaction targets, and developing team members.

Key Responsibilities:

• Supervise daily Front Office operations, including check-in/check-out, reservations, concierge, and guest relations, ensuring smooth workflow and excellent guest experiences.
• Work closely with the Front Office Manager and Supervisors to implement service standards, resolve operational issues, and support team performance.
• Assist in tracking departmental budgets, monitoring costs, and reporting on operational results to ensure efficiency.
• Lead and coach Front Office team members, providing guidance, training, and feedback to maintain high levels of performance and engagement.
• Ensure timely response to guest feedback, including follow-ups, to achieve positive outcomes while supporting staff development.
• Coordinate with other departments to ensure seamless service delivery and consistent adherence to hotel and brand standards.
• Participate in audits and operational reviews, ensuring corrective actions are completed promptly.
• Hold regular team briefings to communicate updates, share goals, and maintain alignment with management.
  
  
  

Qualifications and Skills Required:

• Degree or diploma in Hotel Management or equivalent.
• Experience in Front Office supervision within a hotel or hospitality setting.
• Knowledge of hotel operations, guest service standards, and hospitality best practices.
• Strong leadership skills, able to motivate and guide team members effectively.
• Good commercial awareness and understanding of operational costs.
• Resilient, accountable, and able to work under pressure.
  
  
  

Preferred / Advantageous:

• Experience with hotel property management systems (PMS).
• Familiarity with Hilton or other major hotel brand standards.
• Previous experience in a supervisory or operations-focused role within Front Office.
  
  
  

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.