What are the responsibilities and job description for the General Manager position at Kana Hotel Group?
Company Description Kana Hotel Group is a hotel development and management company headquartered in Knoxville, Tennessee and Tampa, Florida. The organization manages a growing portfolio of hotels, with dozens of properties currently open and additional locations under construction and in development. Its portfolio includes leading brands such as Embassy Suites by Hilton, Hilton Garden Inn, Hampton Inn and Hampton Inn & Suites by Hilton, Homewood Suites, Home2Suites, Courtyard and SpringHill Suites by Marriott, Staybridge Suites, and Holiday Inn Express. Team members at Kana Hotel Group are part of a dynamic, expanding company that values strong brand partnerships, operational excellence, and long-term growth in the hospitality industry.
Role Description The General Manager is a full-time, on-site leadership role based in Knoxville, TN, responsible for the overall performance and daily operations of the hotel. This role oversees guest services, front desk, housekeeping, maintenance, and food and beverage (where applicable) to ensure excellent guest experiences and brand standards compliance. The General Manager manages budgets, forecasts, and financial performance, including revenue management, cost control, and profitability targets. They recruit, train, coach, and schedule team members, fostering a positive, inclusive workplace culture and ensuring adherence to company policies and safety procedures. The role also involves building strong relationships with brand representatives, corporate leadership, local businesses, and community partners, while monitoring guest feedback and implementing continuous improvement initiatives.
Qualifications
- Demonstrated skills in hotel operations management, including oversight of front desk, housekeeping, maintenance, and guest services.
- Strong financial and analytical skills, with experience in budgeting, forecasting, revenue management, and cost control.
- Leadership abilities in team management, including recruiting, training, performance coaching, scheduling, and conflict resolution.
- Customer service and guest relations skills, with a focus on problem-solving, service recovery, and maintaining high guest satisfaction scores.
- Knowledge of brand standards, quality assurance processes, and compliance with safety, security, and regulatory requirements.
- Effective communication and interpersonal skills, with the ability to collaborate with corporate teams, brand representatives, vendors, and community partners.
- Proficiency with hotel property management systems and basic office software, with the ability to interpret operational and financial reports.
- Previous experience as a General Manager or senior hotel leader in branded select-service or full-service hotels is strongly preferred.
- Bachelor’s degree in Hospitality Management, Business, or a related field is beneficial; equivalent experience will be considered.
- Ability to work flexible hours, including weekends and holidays, as business needs require, and to be present on-site as the lead operator.