Registered Member Services Representative

Description

Under the direction of credit union management and with on-the-job coaching from the Financial Service Representative (FSR), build meaningful relationships with members to understand their financial goals and provide personalized solutions that enhance their overall experience. As a credit union employee registered through LPL, offer both credit union services and investment/insurance products to help members achieve financial well-being. Collaborate with credit union staff to increase awareness and confidence in investment and insurance options by demonstrating how these solutions complement traditional credit union offerings.

• Cultivate strong relationships with members by consistently using the prescribed sales process. 
• Hold client facing meetings to offer a limited product set of annuities, insurance and mutual funds.  
• Proactively acquire new mass market consumer and investment customers, and deepen existing relationships, through outreach and pre-planned appointments.  
• Maintain deep knowledge and understanding of deposit, credit and investment financial solutions and services.  
• Provide financial advice and establish accounts for insurance, investment and retirement needs.  
• Build relationships with branch colleagues, members and partners to acquire, deepen and retain relationship, as well as to help customers succeed financially. 
• Recognize and refer members with more complex needs to the Financial Services Representative (FSR).  
• Interview and open accounts for members.
• Know the benefits, features and underwriting requirements of all Consumer and Mortgage Loan products. Complete in-branch loan process with members as needed. 
• Adhere to all FINRA and insurance rules and regulations, as well as to all company policies. 
• Acquire and sustain proficiency in Microsoft Office Suite, CRM software and account opening solutions, included but not limited to ClientWorks, Annuity Order Entry (AOE) and other applicable applications.  
• Review all activities for compliance with established policies, procedures and regulations. Regulations include but are not limited to: Bank Secrecy Act / Anti-Money Laundering / Office of Foreign Assets Control regulations.
• Participate in annual training as required by the BSA/OFAC Compliance Officer.

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Requirements

• Bachelor's Degree: Business, Finance area of study or equivalent work experience.
• Three years successful financial services sales experience.
• Life, health and variable insurance license required Candidate with previous financial industry experience will be considered with completion of licenses within 6 months of starting role. 
• FINRA Securities Industry Essentials Examination, Series 6, and Series 63 preferred as optimal for the role. 
• Demonstrated ability to effectively build business relationships with diverse clients. 
• Demonstrated ability to translate complex information, create and deliver an effective message scaled to appropriate audience. 
• High level oral and written communication skills. 

Salary : $20