What are the responsibilities and job description for the Service Supervisor position at Kalos Residential?
We fix things right, the first time, every time.
Kalos Residential is a hands-on multifamily operator with nearly 2,700 units across seven states — and we're growing fast. We're not a faceless REIT. We own what we manage, we hold long-term, and we take the physical condition of our communities seriously. That means we need a Service Manager who does too.
The Role
You own the asset. Work orders, unit turns, preventive maintenance, vendor oversight, and team performance — that's your world. The Community Manager handles the leasing office. You handle everything that makes the building worth living in.
This is not a desk job. You're on the ground, working alongside your team, solving problems before residents notice them and turning units before the ink dries on a new lease.
What You'll Own
- Full work order management: completed with urgency, documented, followed up within 24 hours
- Unit turns: coordinated, on schedule, move-in ready every time
- Preventive maintenance: HVAC, water heaters, roof walks, smoke detectors, seasonal prep — all documented
- Vendor management: you source them, scope them, oversee them, and verify every invoice
- Budget discipline: competitive bids, smart repair-versus-replace calls, no surprises
- Team leadership: clear expectations, direct feedback, and accountability that flows both ways
- Safety and emergency response: OSHA compliance, after-hours on-call, team trained and ready
What We're Looking For
- Maintenance experience in multifamily or a comparable setting — supervisory background is a strong plus
- Hands-on trade knowledge: HVAC, plumbing, electrical, appliances, carpentry
- Experience with 100 unit communities and formal PM programs preferred
- Entrata or comparable work order platform experience a plus
- EPA 608, CAMT, or CPO certification preferred but not required
- Fair Housing awareness expected; OSHA compliance required
- Reliable, accountable, and wired to get things done
Practical Requirements
- Available for rotating after-hours on-call
- Flexible on weekends and schedule as operations demand
- Reliable transportation required
- Must pass background and credit check
- Ability to lift 50 lbs. and meet consistent physical demands of the role
What You Get
- Competitive base pay based on experience
- Performance bonus tied to property results
- Housing benefit
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off
- Real growth: we promote from within and invest in people who invest in themselves
Why Kalos
We work hard, hold high standards, and actually enjoy what we do. You'll have real autonomy, real accountability, and a leadership team that's in your corner. If you're the kind of person who takes pride in a clean property, a tight punch list, and a team that performs — we want to talk.
Apply today. Let's build something.
Kalos Residential is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.