IT Support Technician Level 1 - MyChart Application Support

Join a Team That Puts People First

At Kalleo Technologies, we don't just solve problems—we create exceptional support experiences. As a Level 1 IT Support Technician, you'll support MyChart users by phone, guiding them through technical issues with patience, clarity, and care. This role is a great fit for someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in delivering service that’s Friendly, Fast, and Competent.

What You'll Do:

• Answer incoming support calls from users needing help with their MyChart application
• Guide customers—many of whom are not tech-savvy—through solutions with clarity, kindness, and encouragement
• Use positive, solution-oriented language to keep users engaged and reassured
• Actively listen to understand user needs and ask thoughtful questions when clarification is needed
• Document support calls, procedures, and troubleshooting steps with accuracy and professionalism
• Uphold Kalleo’s soft skills standards in every interaction—demonstrating energy, empathy, ownership, and patience
• Remain calm and courteous under pressure—even when users are frustrated or upset
• Follow through on every call to ensure the user feels heard, helped, and supported

What Success Looks Like:

• You consistently communicate with professional tone and clear grammar, both spoken and written
• You build trust with users by showing empathy, understanding, and ownership
• You apply positive language to keep support conversations constructive and uplifting
• You’re patient and methodical with users, no matter their technical skill level
• You manage a high call volume without sacrificing quality, friendliness, or detail
• You document with clarity and precision to support accurate troubleshooting and follow-up

What You Bring:

• A genuine passion for helping people solve problems
• Exceptional listening and communication skills
• The ability to stay calm, focused, and positive under pressure
• Strong attention to detail and the ability to document technical issues and resolutions
• Willingness to take initiative, follow through, and go the extra mile to support a user’s success
• Ability to sit, talk on the phone, and work at a computer for extended periods

Minimum Requirements:

• High school diploma or equivalent
• Previous customer service or help desk experience is a plus
• Experience supporting or using healthcare applications (e.g., MyChart) is helpful but not required
• Professional English communication skills (spoken and written)

Schedule & Location:

• Hours: Monday through Friday, 7:00 AM – 4:00 PM or 8:00 AM – 5:00 PM
• Location: Onsite position at our Paducah, KY office located at 401 Kentucky Ave. Paducah, KY 42003

Benefits for Full-Time Employees:

• Paid Time Off (PTO) and Sick Time
• Paid Holidays
• Health and Dental Insurance Options
• 401(k) with Employer Match

Why Work at Kalleo?

We do more than provide IT support—we build confidence, solve problems with empathy, and make people’s days better. At Kalleo, you’ll be part of a culture that values kindness, competence, and accountability. We support continuous learning, take pride in professionalism, and believe in delivering support the right way—every time.

Sound like a great fit?
Apply now and help us raise the bar for customer support—one outstanding call at a time.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $13 - $15