What are the responsibilities and job description for the Ground Services Training and Standards position at Kalitta Air, LLC?
Job Title: Ground Services Training and Standards
Department: Ground Services
Reports To: Manager of Ground Services
SUMMARY:
The Ground Services Trainer is responsible for supervising and training the Ground Services Coordinators, Supervisors, Customer Service Coordinator, Claims Analyst, De-icing Specialist, the DOT Coordinator, and Kalitta Air warehouse agents at the direction of the Manager of Ground Services. They will also provide other support for the department as required.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Developing, executing, and maintaining a training program for the Ground Services Coordinators, Supervisors, Customer Service Coordinator, Claims Analyst, De-icing Specialist, and DOT Coordinator; maintaining training records, and performing quality assurance audits to evaluate effectiveness of training and determining where the training program may be enhanced.
- Maintaining a Handbook for Ground Services Coordinator, Supervisor, Customer Service Coordinator, Claims Analyst, De-Icing Specialist, and DOT Coordinator positions.
- Assisting the Manager of Ground Services in maintaining ULD databases/systems, KAMIS, Astro and establishing instructions for easy use by Ground Services.
- Assisting the Manager of Ground Services and DOT Coordinator in working with the Department of Transportation to keep all information flow to the US Government accurate and delivered in a timely manner.
- Assisting the Manager of Ground Services in other duties as assigned as duties may change.
- Traveling to out stations for recurrent training in regards to the ULD system
- Traveling to out stations to perform service/procedure audits
- Cover for Supervisor sick calls and vacation days
- Work any aspects of the desk in case of work overflow
SUPERVISORY RESPONSIBILITIES
The Ground Services Trainer is responsible for supervision of the Ground Services Coordinators, Supervisors, Customer Service Coordinator, Claims Analyst, De-Icing Specialist, DOT Coordinator, and Kalitta Air warehouse agents with regards to their quality of work, and the implementation of training at the direction of the Manager of Ground Services.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
High school graduate; some college and/or technical school desirable. Must have excellent professional knowledge of world geography and flight operations. Experience in a logistics is preferred. Attention to detail, analytical thinking, multi-tasking and stress management skills required. Must have ability to work well with others in a supervisory capacity. Must have extensive experience as a Ground Services Coordinator or equivalent. Supervisory experience desirable, but not required.
LANGUAGE SKILLS
Ability to read, write and understand spoken and written English. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to convert between different units of measure. Ability to compute rate, ratio, and percentage.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use a computer terminal, telephone and 10-key calculator. The employee is required to stand, walk, and climb/descend stairs.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The majority of this job will be in an office environment with heating and cooling. The noise level in the work environment is usually moderate. This position will also require occasional travel.