What are the responsibilities and job description for the Service Advisor position at Kalispell Toyota?
An Automotive Service Advisor acts as the primary liaison between customers and the service department, translating technical automotive issues into understandable terms for vehicle owners while managing the shop's workflow. We strive for Top Notch Customer Service with our customers with clear honest communication.
Core Responsibilities
Core Responsibilities
- Customer Interaction: Greet customers, listen to their vehicle concerns, answer phone calls and document symptoms for technicians to review.
- Service Estimating: Develop cost and time estimates for repairs, considering labor, parts, and shop supplies.
- Sales & Consultation: Advise customers on necessary maintenance, additional services or parts recommended, and explain warranty coverage options.
- Documentation: Write clear repair orders (ROs), obtain customer authorization for work, and maintain accurate service records - attention to detail.
- Communication: Strong verbal and written skills to bridge the gap between technical mechanics and non-technical customers. Some mechanical knowledge helps.
- Technical Knowledge: Basic understanding of automotive systems (brakes, engines, electrical) and maintenance schedules.
- Soft Skills: Empathy, problem-solving, and the ability to handle high-pressure situations or customer complaints professionally.
- Setting: Fast Pace environment, Extremely good customer service and Team environment.
- Career Growth: Success in this role can lead you whatever your future wants. Lots of opportunity with New Dealership location Opening in Summer 2026.
Salary : $50,000 - $100,000