Summary of Functions

To ensure professional execution for NQRC client banquets, meetings and functions of all types and sizes in all areas. Responsible for high level of guest satisfaction, superior service, and the delivery of a high-quality product.

Essential Duties and Responsibilities

• Ensure compliance with the Kalispel Tribe of Indians –Internal Controls, and Northern Quest Casino Policies and Procedures.
• Provide constant, attentive, and friendly service to all guests, greet guests in an appropriate manner.
• Serve beverages according to MAST guidelines.
• Assist banquet Team Members (Servers, Bartenders, Set-up Porters, Cocktail Servers and Ushers, and Beverage Porters) to ensure superior guest service.
• Review the client’s needs or special requests, in order to deliver flawless performance, while maintaining very high standards.
• Complete all side work in a timely and satisfactory manner to ensure a clean, neat work area with adequate supply level.
• Correctly perform all necessary papers and bookwork at shifts end.
• Relay any complaints, problems, or positive remarks to the shift supervisor.
• Attend all training meetings.
• Keep storage areas clean and organized. Make sure that equipment is cleaned properly and stored securely.
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Board Process.
• Must be able to execute multiple tasks at the same time, while staying focused and organized.
• Coordinate special arrangements and needs with the appropriate departments for the operation.
• Knowledge of food and wine for training service.
• Help organize clearing stations and BOH.
• Work along with the Culinary Team, in the setting of buffet tables and other food displays.
• Inspect the overall ambiance of the room to meet the needs of the client.
• Make certain that the tables are set according to NQC standards and the requirements of the function and the client.
• In the absence of a supervisor or manager, meet and greet clients at the beginning of their function and communicate with them throughout the duration of their event.
• Follows NQC procedures for “Room Control” pertaining to guest conduct and alcohol use.
• This job description does not list all duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

This job has no experience needed, will train new employees.

Skills & Abilities

• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by team members and guests.
• Ability to maintain effective working relationships with department heads and employees.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems, as necessary.
• Excellent organizational, communication, and interpersonal skills.

Education

• High school diploma or general education degree (GED) preferred.

Other Requirements

• Ability to obtain and maintain a Kalispel Work Permit.
• Valid driver’s license (Must be in possession while operating a Tribal Vehicle).
• Washington State Food Handler Permit within 14 days of start date.
• Hepatitis “A” Vaccination- By date of hire.
• MAST (Washington State Liquor Control Board Permit). 90 days from date of hire, or 1^st class offered.
• Available and willing to work nights, weekends and holidays as required.

Physical Demands

The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk, use hands to finger, handle, or feel. Reach with hands and arms. Talk, hear, taste or smell. The employee is frequently required to climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 40 pounds and occasionally lift and/or move up to 50 to 70 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee may be exposed to tobacco smoke, flashing lights, and loud noises as found in a casino setting. The employee is occasionally exposed to moving mechanical parts, repetitive motions, extreme cold or extreme heat. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.