Summary of Functions

Responsible for cleaning cottages and RV Resort facilities while maintaining Good Sam 10/10/10 service standards, Four-Diamond hospitality standards, and Kalispel Hospitality values. Ensures guest accommodations and resort facilities are clean, safe, well-maintained, and prepared to deliver an exceptional guest experience.

Essential Duties and Responsibilities

• Ensures compliance with Kalispel Tribe of Indians Internal Controls and Northern Quest Resort & Casino policies and procedures.
• Maintains Good Sam 10/10/10 and Kalispel Hospitality service standards in all guest and team member interactions.
• Provides exceptional guest service while anticipating and responding to guest needs, concerns, and special requests.
• Cleans cottages and RV Resort facilities in accordance with established cleanliness, safety, and service standards.
• Maintains Four-Diamond service standards throughout all assigned duties.
• Properly cares for and maintains cleaning equipment, supplies, and assigned work materials.
• Reports damages, missing items, maintenance concerns, found property, and equipment issues promptly to leadership.
• Maintains security and accountability of assigned passkeys.
• Keeps work carts and cleaning areas organized, clean, and properly stocked.
• Uses only approved cleaning products and chemicals in accordance with department standards.
• Demonstrates professionalism, courtesy, and a positive attitude when interacting with guests and team members.
• Works collaboratively with team members to maintain high service and cleanliness standards.
• Utilizes effective interpersonal communication skills when engaging with guests, team members, and leadership.
• Shares information with other departments to support operational success and guest satisfaction.
• Maintains guest confidentiality standards.
• Maintains knowledge of resort emergency procedures and safety protocols.
• Complies with all resort safety, security, and loss prevention procedures.
• Protects company assets and property.
• Maintains regular attendance and punctuality.
• Assists with additional resort duties as assigned, including site setup and light maintenance functions.
• May be required to serve as a panelist for Internal Review Hearings.
• Performs additional duties as assigned by management.

Supervisory Responsibilities

• This position has no supervisory responsibilities.

Education & Experience

• High School Diploma or General Education Degree (GED) preferred.
• Three (3) to six (6) months of related experience and/or training preferred.
• Experience in a Good Sam 10/10/10 resort environment preferred but not required.
• Extensive on-the-job training provided.

Skills & Abilities

• Proficient in Microsoft Office applications and other computer software systems.
• Ability to read and comprehend instructions, correspondence, and operational documents.
• Ability to write simple business correspondence.
• Ability to effectively communicate with guests, team members, and leadership.
• Basic mathematical skills including addition, subtraction, multiplication, division, percentages, and ratios.
• Ability to follow written and verbal instructions with attention to detail.
• Ability to resolve routine issues using sound judgment and common sense.
• Strong organizational, communication, and interpersonal skills.

Other Requirements

• Ability to obtain and maintain a Kalispel Tribal Gaming License.
• Hepatitis A and B vaccinations required.
• Valid Washington or Idaho Driver’s License required and must be carried while operating Tribal vehicles.
• Ability to work nights, weekends, holidays, and varying schedules as business needs require.

Physical Demands

The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.

• Ability to lift and/or move objects weighing up to 75 pounds regularly.
• Ability to lift and/or move objects weighing more than 100 pounds occasionally.
• Frequent repetitive movement involving wrists, hands, fingers, shoulders, arms, and back.
• Frequent standing and walking for extended periods.
• Frequent lifting, carrying, pushing, pulling, and moving objects.
• Frequent use of stairs, ramps, bending, stooping, crouching, and kneeling.
• Frequent work in damp, dusty, dirty, hot, cold, wet, and humid environments.
• May be required to clean and disinfect human biohazards and bodily fluids.
• Requires close vision, distance vision, color vision, and the ability to adjust focus

Work Environment

• The work environment characteristics described here are representative of those encountered while performing the essential functions of this position. Reasonable accommodations may be made in accordance with applicable law.
• While performing the duties of this position, the employee may occasionally be exposed to tobacco smoke, moving mechanical parts, fumes, or airborne particles. Work is performed both indoors and outdoors and may involve exposure to changing weather conditions, including heat, cold, rain, humidity, and dust. Noise levels are typically moderate.

Travel Requirements

Local travel is occasionally required. Travel outside of the state is infrequently required. Typical travel time is generally less than a week.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

The duties and responsibilities described in this job description are intended to represent the general nature and level of work performed. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required.

Responsibilities may be modified, expanded, or reassigned based on business needs, organizational changes, regulatory requirements, or direction from leadership.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.