WIC Nutrition Aide III (Call-In)

Primary Purpose

Under indirect supervision, accurately and efficiently certify/recertify WIC participants based upon Federal regulations and State of Hawaii Department of Health WIC policies using the HIWIC computer system. Assists in all aspects of WIC services. Supports the mission, goals and objectives of Kalihi-Palama Health Center

Essential Duties

• Maintain professional customer service towards all participants and staff
• Performs routine clerical duties with ability to type 25wpm, use fax/scan/copy machine
  
  

Accurately orients participants to the WIC program

• Give directions to KPHC WIC clinic via all modes of transportation
  
  

Able to use audio visual equipment for WIC orientation video

Accurately explains the WIC program/history/foods approved

Able to accurately and efficiently certify/recertify WIC participants based upon Federal regulations, and State of Hawaii Department of Health WIC policies

Complete presumptive eligibility whenever possible and schedule follow up accordingly

Can accurately, verbally outline and record all aspects of WIC eligibility requirements, ID, household income eligibility and what documents are required to prove eligibility and Med-Quest verification

• Use the HIWIC system to perform essential duties and other duties as assigned
  
  

Accurately determines and records first and second authorized caregivers

Accurately able to verbally explain e-WIC card

Accurately able to issue and activate e-WIC card

Accurately able to assist setting participants PIN

Able to direct participants in resetting/unlocking e-WIC pin using IVR number

Ability to deactivate card, set appointment for participants to retrieve new card

Able to retrieve and assess necessary foster care documents and legal guardianship documents

Ability to follow policies and procedures to issue e-WIC card and benefits to foster clients

• Accurately records new pregnancy and end of pregnancy
• Accurately complete in-state WIC transfers
• Accurately print Verification of Certification (VOC)
• Knows contact information to other WIC programs to help clients transfer if needed
• Accurately apply for Hawaii WIC, issues e-WIC card and benefits to out of state transfers
  
  

Checks participants address/zip and phone number at each visit

Answer the phone, take messages and return phone calls in a timely manner

• Retrieve phone messages/emails and returns calls/email in a timely manner
  
  

Accurately measures, records, and interprets anthropometric data

Accurately measures (Masimo), records and interprets hematological data

Must be effective in motivational interviewing

Must be effective in setting and documenting SMART goals with WIC clients

Accurately creates standard and tailored food packages

Accurately creates Special Authorized food packages with approved authority

Issue e-WIC benefits/explain usage

Can correctly verbally discuss all WIC eligible foods/formula

Able to void and re-issue-WIC cards/WIC benefits

Able to modify benefit issuance/retailor foods

Correctly does nutrition education (NE) contacts for all low-risk clients, read medical notes, gets needed forms and makes correct next appointment

Correctly provides appropriate follow-up nutrition education counseling to high-risk clients after seeing the registered