Patient Service Specialist - Optometry

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| Primary Purpose: |

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| Perform a variety of duties in promoting quality eye care services. |

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| Essential Duties: |

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| Greets patients, treating all with equal respect and courtesy |

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| Maintain professional customer service toward patient as well as with |

| staff. |

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| Prepare new patient chart, enter patient information via centricity, |

| generates encounter forms and recalls. |

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| Confirms all daily appointment; calling patients prior to appointment |

| and contacting all no shows |

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| Accurately register patient ( insurance, sliding scale, eligibility, |

| etc) |

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| Educate patient about all vision benefits for various insurance |

| carriers. |

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| Schedules all appointments according to office guidelines. |

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| Creates and Maintains all doctors schedules and daily templates |

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| Maintains and regulates smooth daily patient flow for provider |

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| Process all client payment transactions and keep appropriate |

| documentation of all payments ( cash, checks and credit card |

| transactions) |

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| Process and balance all daily payments transactions for accounting |

| department. |

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| Accurately and efficiently enter all patient data into centricity for |

| insurance processing. |

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| Verify that all current insurance benefits and eligibility |

| requirements are up to date and complete. |

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| Checks in all glasses from labs and calls all patients for pick ups |

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| Dispenses all glasses on patient pick ups |

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| Assist and educates patients with frame selection |

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| Takes all necessary measurements for the processing of ophthalmic |

| appliances |

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| Educates patients with various optical products and technologies |

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| Maintains office supply inventory and ordering process |

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| Prepare monthly vendor statements for accounting department. |

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| Maintain confidentiality at all times. |

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| Process external referrals documents and external appointments |

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| Clean and maintains the reception and waiting room area. |

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| Reliable and on-site attendance is required. |

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| Other Duties: |

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| Observe safety and security procedures; determine appropriate actions |

| beyond guidelines, |

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| Report potentially unsafe conditions, use equipment and materials |

| properly |

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| Provide language interpretations when needed. |

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| Minimum Qualification Requirements: |

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| Education: |

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| - High school diploma or GED equivalent required |

| - Associates Degree or equivalent combination of education and |

| experience (ie. Medical assistant) preferred. |

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| Experience: |

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| - Medical terminology is preferred |

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| - Two years of experience as a receptionist or customer service |

| representative in a hospitality, office or healthcare setting is |

| required. |

| - Optical experience is preferred |

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| Skills/Knowledge: |

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| - Knowledge of ICD-CPT coding is preferred |

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| - Accurate, neat and able to complete tasks in a timely manner |

| - Able to work alone and with initiative |

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| Basic mathematic skills, computer and EMR preferred.