What are the responsibilities and job description for the BDC Agent position at KALIDY KIA?
Kalidy Kia has a full time positions available for a Business Development Agent, to work in our Business Development Center. The ideal candidate must be flexible with hours, and will work some Saturday's. Previous experience in customer service, call centers, and retail experience is a plus. No automotive experience required!
The mission of our BDC agents is to help convert internet and phone leads into appointments through quick, unique, meaningful, and consistent follow up.
The BDC agent position requires strong communication skills via phone and email.
Daily Responsibilities:
- Following and executing ones daily ToDo list in the CRM
- Constantly, efficiently, and effectively managing ones entire lead portfolio
- Making sure every lead is being handled as the follow up process dictates
- Showing sense of urgency in establishing contact and engagement of the customers
- Serving the customer with a friendly, upbeat, and customer first attitude!
Kalidy Kia is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment based on an individuals race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status or any other status protected by applicable law.
Qualifications:Excellent Computer Skills, Results Driven, Persistence, Good Time Management, Customer Service, Handles Rejection, Professionalism, and Past Retail Experience are a plus.
- Must have a current valid Driver's License or State ID
- Excellent listener
- Outstanding/effective communicator.
- Must pass drug screen and background check