What are the responsibilities and job description for the Business Office Manager position at KALESTA HEALTHCARE GROUP?
Business Office Manager (BOM)
Join our Bellevue Post-Acute dedicated team in providing high-quality, compassionate care to residents in our skilled nursing facility! Our team is built on compassion, respect, and excellence. Recognized for delivering skilled nursing and rehabilitative care in a modern and supportive environment, we are proud to be part of a safe, welcoming community with easy access to Seattle, making Bellevue a great place to live, work, and grow. We believe “Great Care Starts with Great People” and that “Together, We Thrive.”
Website: https://bellevuepostacute.com/careers/
Address: 2424 156th Ave. NE, Bellevue, WA 98007
The Business Office Manager (BOM) oversees the financial and administrative operations of the facility’s business office. This leadership role is responsible for managing billing, accounts receivable, insurance verification, resident trust accounts, collections, and financial documentation to ensure accurate and timely reimbursement. The BOM plays a key role in supporting facility operations, maintaining compliance with federal and state regulations, and ensuring excellent communication with residents, families, and third-party payers.
Reporting: This position reports directly to the Administrator and works closely with the corporate billing team, admissions department, and clinical leadership.
Key Responsibilities
Oversee daily operations of the business office including billing, accounts receivable, and collections
Ensure accurate and timely billing for Medicare, Medicaid, Managed Care, and Private Pay residents
Manage insurance verification and payer authorization processes
Monitor accounts receivable aging and follow up on outstanding balances
Supervise and support Business Office staff and administrative personnel
Maintain resident trust accounts and ensure proper financial documentation
Collaborate with admissions to review financial agreements and insurance coverage prior to admission
Communicate with residents and families regarding billing, financial responsibilities, and statements
Ensure compliance with federal and state regulations, HIPAA, and facility financial policies
Work closely with corporate billing and leadership to ensure accurate reimbursement and reporting
Maintain organized records and documentation in EMR and accounting systems
Education
Associate or Bachelor’s degree in Business Administration, Healthcare Administration, Accounting, or related field preferred
Experience
Minimum 2–3 years of business office, billing, or accounts receivable experience
Skilled Nursing Facility or healthcare billing experience strongly preferred
Prior supervisory or leadership experience preferred
Qualifications & Skills
Strong knowledge of Medicare, Medicaid, Managed Care, and insurance billing processes
Experience with accounts receivable management and collections follow-up
Excellent leadership, organizational, and time management skills
Strong analytical and problem-solving abilities
Proficiency in EMR systems, billing software, and Microsoft Office
Excellent communication and customer service skills
Ability to manage multiple priorities and meet deadlines
Ability to maintain confidentiality and professionalism
Physical & Working Conditions
Skilled Nursing Facility environment
Primarily office-based work
Frequent sitting, typing, and phone communication
Occasional interaction with residents, families, and insurance representatives
How to Apply: Click Apply and complete the online application form.
Please ensure you:
Answer all application questions
Upload your resume and any relevant documents
We look forward to reviewing your application!
Salary : $80,000 - $115,000