Case Manager

Come create a colorful difference with Kaleidoscope Family Solutions (KFS) as a Clinical Coordinator!

Case Managers are responsible for supporting individuals with disabilities by providing clinical management and oversight of the professionals who work with them, as well as building a relationship and overseeing the families and individuals on their caseload.

JOB DESCRIPTION
Kaleidoscope Family Solutions, MA is hiring a Full Time Case Manager. Travel throughout Northeast MA state for client introductions, case observations, staff meetings, etc. are required. Travel to the Mansfield or Worcester office is required once per month or as needed.

SUMMARY OF RESPONSIBILITIES
Case Managers are responsible to support individuals with disabilities by providing clinical management and oversight of contractors who work with these individuals. Implementing company processes, the Clinical Coordinator is responsible for the expedient filling of referrals with appropriately matched professionals, to meet and increase established billable hours and maintain quality services for the individuals we serve.

• Maintain quality service by following organization standards.
• Attend quarterly, yearly or as-needed meetings for all clients on caseload
• Connect with families/individuals, independent contractors and support coordinators on caseload on a weekly basis to ensure quality
• Create and maintain clinically appropriate goals and objectives for clients on caseload
• Review staff monthly and quarterly notes for completion and update as necessary
• Review and approve staff notes weekly in clinical document manager software system
• Address any areas of clinical concern with the staff
• Ensure complete events in database for all calls and business done on a day-to-day basis
• Return all calls and emails in a timely (24 hours or less) manner
• Resolve service problems by answering complaints and inquires; clarifying the complaint; determining the cause of the problem and conducting follow up to ensure resolution.
• Maintain department work-flow by communicating complaint information and updating database with incident descriptions.
• Assist with billing and paperwork concerns
• 40% local driving is required throughout the Northeast and Boston areas.

REQUIRED EDUCATION AND EXPERIENCE

• Bachelors Degree in psychology, social work, or a related field required
• 1-3 years of experience after graduation working in the field of human services, case management, or a related field

SALARY
Compensation is commensurate with experience

Job Type: Full-time
Kaleidoscope Family Solutions is an EEO Employer