Floor Leader

Position Summary

Floor Leaders are responsible for ensuring the highest quality customer service, accepting and processing returns, obtaining, receiving, weighing and organizing merchandise, totaling bills, accepting payment, making change for customers, leading store opening and closing procedures, maintaining a clean and safe work space, enhancing product knowledge, supporting budtenders and complying with OLCC rules and regulations at all times.

Floor Leaders must lead by example by displaying integrity and honesty in all aspects of service. Floor Leaders will perform basic training and coaching to budtenders and receptionists. Floor Leaders are responsible for communicating information from management, organizing break and meal times for employees, moving products in bio-track, opening and closing registers and the store. Floor Leaders do not have discretion to hire, fire or discipline personnel.

Essential Duties and Responsibilities

• Verify validity of identification of guests as per OLCC guidelines.
• Ensure each guest receives outstanding customer service by fostering a friendly, welcoming atmosphere; this includes greeting and acknowledging every guest promptly and enthusiastically, answering questions and/or concerns, making guests feel appreciated through your actions and having solid product knowledge.
• Ensure all areas are cleaned, stocked and compliant to ensure an effective, efficient and safe workflow.
• Input customers’ orders, collect money from guests and make change; totaling price and tax on merchandise; accepting payment and making change; as well as packaging products in the appropriate exit container as per OLCC regulations.
• Lead team members in store opening and closing procedures.
• Ensuring that the store and safes are locked and secure at closing time
• Administer team members meal and rest periods.
• Arrange products to maintain an attractive display.
• Close registers and deposit cash drops
• Learn guests’ names and favorite products.
• Labeling products, moving inventory in biotrack.
• Adhere to all OLCC marijuana rules and guidelines.
• Other duties as assigned.

Minimum Qualifications

• Possess OLCC Marijuana Worker Permit
• High level working computer knowledge
• Moderate to advanced cannabis/product knowledge
• Ability to speak politely and effectively with a diverse clientele and employees
• Ability to work with minimum amount of supervision under stressful conditions
• Ability to interpret and apply state cannabis rules according to the governing body.

What We Offer

All team members benefit from:

• An inclusive team and growth-oriented culture that celebrates hard work and best-in-class service

• Paid training and development opportunities

• Generous paid sick time

• Team member cell phone plan
• Team member auto insurance plan

• On-demand same-day pay through ZayZoon

• 401(k) retirement plan

• Access to our internal resource center to support your financial, personal, and professional goals
  

Full-time team members are eligible for:

• Affordable medical, dental, and vision insurance

• Fully paid long-term disability insurance

• Fully paid AD&D insurance

• Generous paid time off 

• Access to HealthiestYou: 24/7 virtual care with doctors, mental health professionals, life coaches, nutritionists, dermatologists and physical therapists

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

The Floor Leader position requires the ability to process information and merchandise through computer and POS register systems; the ability to effectively communicate with associates and guests; the ability to read, count and write to accurately complete all documentation; the ability to freely access all areas of the store including the sales floor, stock area, and register area; the ability to move or handle merchandise throughout the store generally weighing up to 50 pounds.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.