Jr Systems Administrator

The Kalamazoo Regional Educational Service Agency (KRESA) is a critical part of Michigan’s education system serving the Greater Kalamazoo region and provides specialized services to schools and communities and optimizes resources by centralizing innovative programs and services. We partner with school districts and the broader community to offer essential programs including early childhood education, special education, career learning, and educator development, ensuring that learners of all ages receive the support they need.

We are currently seeking a Junior Systems Administrator at the KRESA Service Center in Portage, Michigan. This is an in-person role.

The Junior Systems Administrator specializes in areas such Active Directory, Office 365, Intune, Google and Application support, and assists the infrastructure team with various projects. Candidates will also assist users with account, application, hardware and connectivity issues

The essential duties and responsibilities for this position include but are not limited to:

Common Duties:

• Responds to client inquiries concerning system operations and diagnoses system hardware, software, and operator problems.
• Provides guidance to Technology Support Level 1 and 2 technicians.
• Creates and modifies documentation of software and procedures for distribution to users.
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Regular and consistent attendance.
• Other duties as assigned.

System Administration Support Duties:

• User account management, assigning group membership and rights
• Ensure system and data security measures are enabled and properly configured
• Establish and maintain system integrations and user account automations
• Maintain efficient configuration profile settings
• Email administration and troubleshooting
• Maintain logical and healthy Active Directory services
• Create and execute PowerShell commands as needed
• Manage Intune administration tasks, including Autopilot, application deployment, and patching
• Support third party hosted software
• Monitor systems health using Intune

Qualified candidates will have:

Associates degree; or one to three years related job experience and/or training; or equivalent combination of education and experience.

Certificates, License, Registration (must have within 1 year of hire): Microsoft 365 Certified: Endpoint Administrator Associate (MD-102), Associate Google Workspace Administrator or Professional Google Workspace Administrator (preferred)

Other skills and abilities include:

• Ability to communicate effectively including listening
• Works in a team-oriented fashion
• Ability to efficiently use computer and applicable software
• Ability to problem solve
• Ability to read, analyze and interpret data
• Ability to write reports, correspondence and documentation
• Effectively present information in front of groups and engage an audience
• Adapts to frequent changes in the work environment
• Practices safe work habits
• Uses equipment and material properly
• Embraces and supports KRESA philosophies related to our core values (Collaboration, Innovation, Compassion, Respect, and Integrity), Culture & Belonging, and Continuous Improvement
• Embraces and supports KRESA’s vision of a transformative, equitable and innovative education for all in the Greater Kalamazoo region
• Ability to interact effectively with individuals from a wide range of identities and lived experiences
• Ability to discuss differences with colleagues and clients in a manner that supports building positive working relationships

Must have knowledge of and comply with the policies and procedures contained in the Kalamazoo RESA handbook.

This is a 12-month calendar position in job grade 15T with an annual rate of pay between $53,995.68 and $73,581.12.

KRESA employees enjoy a comprehensive benefit offering that includes health insurance, paid time off, retirement benefits through Michigan’s Office of Retirement Services, tuition reimbursement, student loan forgiveness and wellness incentives – all within a supportive and caring culture centered around our values of collaboration, innovation, compassion, integrity, and respect.

A Great Place to Live and Work

Kalamazoo was recently recognized as a great place to live in the 2024 50 Best Places to Live roundup by Money.com. Kalamazoo was noted for its abundant family-friendly activities and appreciation for artisan-crafted goods, as well as the Kalamazoo Promise, a scholarship for each Kalamazoo Public School resident graduate that provides up to 100% tuition for post-secondary education.

Notice of Non-discrimination: It is the policy of Kalamazoo Regional Educational Service Agency that no discriminating practices based on race, color, national origin, sex (including sexual orientation or sexual identity), disability, age, religion, height, weight, marital or family status, military status, ancestry, genetic information, or any other legally protected category be allowed during any program, activity, service or in employment. The following position at Kalamazoo RESA has been designated to handle inquiries regarding the nondiscrimination policy: Assistant Superintendent of Human Resources. Contact information: 269-250-9200, 1819 E. Milham Ave, Portage, MI 49002.

Auxiliary aids and services are available upon request to individuals with disabilities.