What are the responsibilities and job description for the Medical Receptionist position at KALAMAZOO ANESTHESIOLOGY, PC?
The Medical Receptionist is the face of the office, greeting all patients and is responsible for performing work that is central to the smooth running of the medical office, including checking patients in and out, answering phones, verifying insurance, and securing authorizations for appointments.This job is full-time, in-office, from 7 am-4 pm Monday through Friday.
KEY RESPONSIBILITIES AND TASKS (ESSENTIAL FUNCTIONS)
- Responsible for opening the clinic and ensuring the office is ready to see patients.
- Greeting all patients and maintaining polite and professional communication with all patients and staff.
- Checking patients in and obtaining all information needed.
- Verifying insurance and obtaining any authorizations or pre-certifications needed; informing patients if we do not participate with their insurance.
- Reviewing and interpreting information in the billing system, answering questions and collecting appropriate copays and deductibles.
- Assisting in checking patients out and scheduling future appointments.
- Answering multi-line telephone system and routing callers to the appropriate party.
- Processing all relevant incoming communications and forwarding them to appropriate locations.
- Scanning paperwork into appropriate areas of the patient charts.
- Serving as back-up to assist other front desk employees with various duties when needed.
- Other duties and projects as assigned by the supervisor
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
EDUCATION, EXPERIENCE, SKILLS, AND KNOWLEDGE
Education and Experience
- High school diploma or GED is required.
- Minimum of one year of receptionist or administrative assistant work experience required, preferably in a medical office.
- Insurance background and knowledge of medical terminology is preferred.
Skills, Knowledge, and other Competencies
· Demonstrated ability to:
o multi-task with various interruptions.
o maintain a positive attitude even in the face of challenges.
o self-direct work with strong attention to detail.
o exercise good judgment and maintain confidentiality at all times.
o work in a fast-paced environment.
o work independently and as part of a team.
o perform to company standards of compliance with policies and procedures.
· Strong:
o customer service orientation.
o interpersonal skills with comfort level for interacting with a diverse patient population.
o ability to empathize with patients who are uncomfortable and in pain.
o verbal and written communication skills.
o time management skills.
o knowledge of the Microsoft Office Suite.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Operates a computer and other modern office machinery.
- Must be able to remain in a stationary position 50% of the time.
- Ability to lift up to 25 pounds, carrying supplies and other items up and down stairs without restrictions.
- Frequently communicates with team members who have questions and must be able to exchange accurate information in these situations.
- The noise level in the work environment is usually moderate.
Job Type: Full-time, in office, M-F 7 a.m. - 4 p.m. No holidays, no weekends.
Benefits:
- 401(k)
- Health, dental & optional vision insurance
- Life insurance
- 80 hours vacation, 48 hours PTO
Kalamazoo Anesthesiology expressly prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.