Waterpark Common Area Manager

Help Deliver the Kalahari Experience  

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.  

But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.  

Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa.  

Waterpark Common Area Manager

Kalahari Resorts & Conventions is seeking a Waterpark Common Area Manager. In this position you will be responsible for the administration, operation, and staff management of the indoor and outdoor waterpark common areas.  Oversee the training and performance management of staff, ensure a high level of sanitation and cleanliness of public spaces, and maintain company standards in delivering guest safety and satisfaction.   

As part of our team, you’ll embody our Promise to Lead with Love guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. Your professionalism and helpful attitude will set the tone for a positive overall impression of the Kalahari.

Key Responsibilities 

• Respond to all guest requests, problems, complaints, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
• Motivate, coach, teach, train, counsel and discipline associates according to Kalahari SOP’s.
• Ensures staff is trained for all positions and cross trained within departments.  
• Develops written guidelines, training manual and procedures for staff operations.

What We’re Looking For 

• A minimum of 2 years’ experience in management, waterpark, or aquatics departments required.
• A Minimum 1 year of experience in managing large staff covering multiple shifts.
• A minimum of 1 year of experience in housekeeping or commercial cleaning is preferred.

A Sampling of Our Benefits  

Our team enjoys a comprehensive benefits package, including:  

• Career growth opportunities with promotion from within  

• 401(k) matching, paid time off, and holiday compensation  

• Health, dental, and vision coverage for full-time associates  

• Employee appreciation events, discounts, and perks at all resorts  

• Education assistance programs to help advance your career  

Be Part of Something Extraordinary  

At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That’s why we’re proud to be recognized by Forbes as one of America’s Best Midsize Employers, America’s Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.  

Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you’re delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.  

| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |  

Kalahari Resorts & Conventions is an Equal Opportunity Employer.